Ethan Saulog
Las Vegas,NV
Summary
Dynamic professional with a proven track record at American Airlines, enhancing customer service and operational efficiency. Excelled in passenger assistance and data entry, significantly improving process flow. Skilled in fostering team collaboration and leveraging CPR knowledge for safety. Demonstrates exceptional warehouse skills and a commitment to results, embodying a blend of hard and soft skills to drive success.
Overview
2
2
years of professional experience
Work History
Baggage Service Agent
American Airlines
Las Vegas, NV
01.2024 - Current
- Built positive relationships with customers by providing exceptional customer service.
- Logged bags and flights upon arrival to airport or baggage areas.
- Provided exceptional customer service, addressing concerns professionally and offering assistance when needed.
- Maintained accurate records of baggage claims, facilitating smooth resolutions for passengers experiencing delays or losses.
- Improved overall efficiency by actively participating in regular staff meetings and contributing ideas for process enhancement.
- Customer service
- Work efficiency
Warehouse Worker
Amazon
Las Vegas, NV
09.2023 - 01.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Water Safety Supervisor
Cowabunga Canyon Water Park
Las Vegas, NV
03.2023 - 09.2023
- Managed budgets efficiently for departmental operations including purchasing equipment, staff uniforms, and training resources.
- Provided ongoing support to lifeguards in resolving patron concerns or disputes amicably while upholding facility policies.
- Implemented an effective communication system between pool areas and management offices for seamless coordination during emergencies or incidents.
- Fostered a positive work environment by promoting teamwork, open communication, and professional development opportunities for staff members.
- Water safety
- Guest needs
- Pool emergency
Team Member
Chic-Fil-A
Las Vegas
05.2022 - 10.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma - High School
Spring Valley High School
Las Vegas, NV05.2023
Skills
- Flight Scheduling Knowledge
- Ticketing system expertise
- Passenger Assistance
- Data entry proficiency
- Warehouse skills
- Customer service
- Cpr certified
Timeline
Baggage Service Agent
American Airlines
01.2024 - Current
Warehouse Worker
Amazon
09.2023 - 01.2024
Water Safety Supervisor
Cowabunga Canyon Water Park
03.2023 - 09.2023
Team Member
Chic-Fil-A
05.2022 - 10.2022
High School Diploma - High School
Spring Valley High School