Ethan Scarcelli
Tampa,United States
Summary
With experience as a fast-food hiring manager and a customer service representative in call centers, I believe I possess the skills and background necessary to contribute effectively to your team.
In my role as a hiring manager, I successfully recruited, trained, and managed staff, ensuring a smooth operation and high team performance. My ability to identify and nurture talent has resulted in improved employee retention and satisfaction.
Additionally, my customer service experience in call centers has equipped me with strong communication and problem-solving skills. I have effectively handled high volumes of customer inquiries, resolved issues, and provided exceptional service in various industries.
Overview
10
10
years of professional experience
Work History
Personal Assistant / Appointment Setter
Erin Moltzen
Tampa, FL
12.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Representative
AND Services
Tampa, United States
08.2022 - 11.2023
- Provided exceptional customer service to clients of AND Services
- Assisted customers with inquiries and resolved issues in a timely manner
- Maintained a high level of professionalism and courtesy in all interactions
- Collaborated with team members to ensure seamless customer experience
- Developed strong product knowledge to effectively assist customers
- Handled customer complaints and worked towards satisfactory resolutions
- Contributed to a positive and supportive work environment
- Consistently met or exceeded performance targets
- Adhered to company policies and procedures.
Admissions Representative
Busch Gardens Tampa Bay
Tampa, FL
01.2020 - 01.2021
- Greeting park guests
- Welcoming guests
- Informing guests of different ticket prices and discounts
- Answering guests' questions
- Scanning tickets and granting entry to the park
- Interacting with guests and providing a positive experience for everyone.
Office Assistant
Sunway Restaurant Corporation
Brandon, FL
01.2018 - 01.2020
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling range of routine and special requirements
- Executed record filing system to improve document organization and management.
Hiring Manager
McDonald's
Riverview, FL
01.2014 - 01.2019
- Supervised employees and insured that tasks were completed according to protocols
- Kept track of employee schedules and assured that employees were managed with care while abiding to customer policies and adhering to state laws
- Responded to customer complaints in an effective and respectful manner
- Kept track of inventory and placed orders to provide employee and customer satisfaction
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Education
High School Diploma -
Foundation Christian Academy
Skills
- Food Service Management
- Excellent Communication Skills
- Leadership skills
- Strong Work ethic
- Emotional Intelligence
- Proficient in Writing and Verbal Communication
- Customer Service Oriented
Personal Information
Title: Call Center Representative
Timeline
Personal Assistant / Appointment Setter
Erin Moltzen
12.2023 - Current
Customer Service Representative
AND Services
08.2022 - 11.2023
Admissions Representative
Busch Gardens Tampa Bay
01.2020 - 01.2021
Office Assistant
Sunway Restaurant Corporation
01.2018 - 01.2020
Hiring Manager
McDonald's
01.2014 - 01.2019
High School Diploma -
Foundation Christian Academy