LaTonia Wright
Atlanta,Ga
Summary
Detail oriented Front Office Coordinator with a proven track record at Senta Partners, adept in managing high call volumes and enhancing patient/provider relationships. Skilled in Microsoft Office and EMR systems like Eclinical, demonstrating exceptional communication and front office management. Recognized for award-winning customer service and expertise in insurance, significantly improving billing processes and patient care.
Overview
26
26
years of professional experience
Work History
Front Office Coordinator
Senta Partners
09.2020 - Current
- Train and facilitate onboarding of new front office staff.
- Manage high call volumes for 19 location, multi-provider practice, addressing patient inquiries and resolving issues promptly
- Handle financial transactions, processing payments, collecting and applying copays and deductibles,with attention to detail.
- Coordinate referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Improve patient relations by proactively addressing concerns or complaints with professionalism and empathy, thereby creating strong patient/provider relationships.
- Prepare daily end-of-day reports for management review, highlighting key performance metrics including collections related to front-office.
- Manage inventory of office supplies, ensuring adequate stock levels are maintained for efficient daily operations.
- Conduct insurance verification accurately, ensuring proper coverage and minimizing billing errors.
Medical Secretary/Administrative Supervisor
Atlanta Allergy & Asthma
09.1999 - 09.2020
- Supervised and trained front desk staff.
- Front desk floater, covering offices with staffing shortages.
- Answered phones for 18-physician, multi location medical practice, scheduling appointments, and handling patient inquiries.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Checked patients in and out for appointments.
- Improved patient understanding and compliance by providing detailed explanations and follow-up care instructions.
- Improved billing processes by verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Handled administrative tasks for the office such as faxes, mail, emails and ordering supplies.
Education
High School Diploma -
DM Therrell High School
Atlanta, GASkills
- Proficient in Microsoft office suite
- Extensive insurance knowledge
- Analytical thinking
- Front office management
- Exceptional communication
- Award winning customer service
- EMR experience, including: NextGen, Rosch, eClinicalWorks, and Epic
- Extensive experience with medical terminology
- Self Motivated and flexible
Timeline
Front Office Coordinator
Senta Partners
09.2020 - Current
Medical Secretary/Administrative Supervisor
Atlanta Allergy & Asthma
09.1999 - 09.2020
High School Diploma -
DM Therrell High School
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