LaTonia Wright
Atlanta,Ga
Summary
Detail oriented Front Office Coordinator with a proven track record at Senta Partners, adept in managing high call volumes and enhancing patient/provider relationships. Skilled in Microsoft Office and EMR systems like Eclinical, demonstrating exceptional communication and front office management. Recognized for award-winning customer service and expertise in insurance, significantly improving billing processes and patient care.
Overview
26
26
years of professional experience
Work History
Front Office Coordinator
Senta Partners
Fayetteville, GA
09.2020 - Current
- Train and facilitate onboarding of new front office staff.
- Manage high call volumes for 19 location, multi-provider practice, addressing patient inquiries and resolving issues promptly
- Handle financial transactions, processing payments, collecting and applying copays and deductibles,with attention to detail.
- Coordinate referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Improve patient relations by proactively addressing concerns or complaints with professionalism and empathy, thereby creating strong patient/provider relationships.
- Prepare daily end-of-day reports for management review, highlighting key performance metrics including collections related to front-office.
- Manage inventory of office supplies, ensuring adequate stock levels are maintained for efficient daily operations.
- Conduct insurance verification accurately, ensuring proper coverage and minimizing billing errors.
Medical Secretary/Administrative Supervisor
Atlanta Allergy & Asthma
Fayetteville, GA
09.1999 - 09.2020
- Supervised and trained front desk staff.
- Front desk floater, covering offices with staffing shortages.
- Answered phones for 18-physician, multi location medical practice, scheduling appointments, and handling patient inquiries.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Checked patients in and out for appointments.
- Improved patient understanding and compliance by providing detailed explanations and follow-up care instructions.
- Improved billing processes by verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Handled administrative tasks for the office such as faxes, mail, emails and ordering supplies.
Education
High School Diploma -
DM Therrell High School
Atlanta, GASkills
- Proficient in Microsoft office suite
- Extensive insurance knowledge
- Analytical thinking
- Front office management
- Exceptional communication
- Award winning customer service
- EMR experience, including: NextGen, Rosch, eClinicalWorks, and Epic
- Extensive experience with medical terminology
- Self Motivated and flexible
Timeline
Front Office Coordinator
Senta Partners
09.2020 - Current
Medical Secretary/Administrative Supervisor
Atlanta Allergy & Asthma
09.1999 - 09.2020
High School Diploma -
DM Therrell High School