Summary
Overview
Work History
Education
Skills
Timeline
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Ethan Smith

Saint Croix Falls,WI

Summary

Proven to excel in fast-paced environments, I leveraged my time management and problem-solving abilities at Amazon to enhance delivery efficiency and customer satisfaction. With a record of zero accidents, I embody reliability and a commitment to safety, driving positive outcomes and securing repeat business through exceptional service.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Amazon
09.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Assistant Store Manager

Kentucky Fried Chicken
12.2021 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Created and maintained safe and secure work environments for employees.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.

Restaurant Team Member

Kentucky Fried Chicken
02.2019 - 12.2022
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Cultivated warm relationships with regular customers.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.

Animal Caretaker

Amazing Grace Kennels
08.2015 - 02.2021
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.

Education

GED -

Amery High School
Amery, WI
06.2019

Skills

  • Dependable and reliable
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Commercial driving
  • Advanced planning
  • Defensive driver training
  • Vehicle inspections
  • Responsible driver
  • Package scanning
  • Multitasking
  • Vehicle loading
  • Defensive Driving
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Timeline

Delivery Driver

Amazon
09.2023 - Current

Assistant Store Manager

Kentucky Fried Chicken
12.2021 - 08.2023

Restaurant Team Member

Kentucky Fried Chicken
02.2019 - 12.2022

Animal Caretaker

Amazing Grace Kennels
08.2015 - 02.2021

GED -

Amery High School

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