Ethan Smith
Scotts
Summary
Dynamic leader with a proven track record at Utility Construction Group LLC, excelling in customer relations and small business operations. Achieved high customer satisfaction through relationship building and efficient processes. Skilled in financial management and team development, fostering a collaborative culture that drives success and loyalty.
Overview
10
10
years of professional experience
Work History
Owner/President
Utility Construction Group LLC
09.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Project Manager
Southeast Utilities of Georgia
09.2019 - 09.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated material procurement and required services for projects within budget requirements.
Assistant Manager
Unclaimed Baggage Center
02.2019 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Team Lead
Lost and Found Central
07.2015 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
No Degree - Business Management
Faulkner University
Montgomery, ALBachelor of Science - Business Management
Athens State University
Athens, AL08-2015
High School Diploma -
Scottsboro High School
Scottsboro05-2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/President
Utility Construction Group LLC
09.2021 - Current
Project Manager
Southeast Utilities of Georgia
09.2019 - 09.2021
Assistant Manager
Unclaimed Baggage Center
02.2019 - 09.2019
Team Lead
Lost and Found Central
07.2015 - 02.2019
No Degree - Business Management
Faulkner University
Bachelor of Science - Business Management
Athens State University
High School Diploma -
Scottsboro High School
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