Ethan Spade
Austin
Summary
Knowledgeable Implementation Consultant with proven background in managing high-profile client relationships and driving business growth throughout all phases of the client life cycle. Successfully led numerous client engagement strategies and end-to-end deployments, resulting in enhanced client satisfaction and on target go lives. Demonstrated ability to strategize and implement solutions while leveraging strong negotiation, planning and communication skills.
Overview
10
10
years of professional experience
Work History
Senior Client Partner
Infor
04.2025 - Current
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients needs.
- Enhanced revenue growth by identifying and pursuing new business opportunities.
- Crafted compelling proposals that successfully addressed clients'' unique challenges and objectives.
- Contributed to the development of marketing materials that effectively communicated value propositions to target audiences.
- Streamlined internal processes, resulting in improved efficiency and increased productivity.
Project Engineer & Global Services Manager
Zoom Video Communications
05.2022 - 10.2024
- Partnered with account teams, engineering, and product owners in EMEA, JPAC, and the Americas to identify client needs and drive sales of tailored professional services. Presented, sold, and delivered customized deployment projects for solutions including, Zoom Contact Center, Zoom Virtual Agent, Zoom Phone, Workforce Management, Quality Management, AI Expert Assist, and more.
- Accountable for producing training videos in support of the launch of our new product line.
- Responsible for the implementation and scoping of new clients through the avenue of Zoom PSO.
- Advised clients on best practices, implementation strategies, and key considerations for successful go-live planning.
- Collaborated with customers throughout the entirety of the sales cycle to assess the feasibility and scope of integrating Zoom with their existing systems, while guiding discussions on API capabilities.
- Coordinated and maintained relationships with Zoom's deployment partners to ensure a seamless launch for clients.
Implementation Consultant
Solvvy (acquired by Zoom)
02.2022 - 05.2022
- Specializing in enterprise deployments and guiding clients through the end-to-end implementation process, from initial needs assessments, system integrations, to deployment and post-launch support.
- Collaborated with cross-functional teams to ensure seamless integration of technology with existing enterprise systems, optimizing workflows, and enhancing user experience through best practices.
- Delivering tailored solutions that drive efficiency, improve customer engagement, and achieve business objectives through the use of AI, machine learning, and NLP.
- Partnered with C-suite executives to transform their vision into actionable strategies for enhancing customer experience support.
- Provided support for existing clients by managing relationships with key accounts, including high-value and strategic clients.
Migration Consultant
Paycor
07.2019 - 02.2022
- Served as the primary client contact to execute project tasks and utilize migration practices to facilitate transitions.
- Responsible for providing consultative input on our products and services to effectively meet clients' business requirements while providing a seamless migration.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during migration.
- Collaborated with cross-functional teams to plan, coordinate, and execute successful data migrations.
- Developed comprehensive project documentation for each migration process, facilitating knowledge sharing among team members.
- Maintain project timelines and scheduling with clients to ensure their goals and objectives are met in a timely manor.
Business Analyst
IronRoad
03.2018 - 07.2019
- Worked closely with the sales team to ensure a smooth and seamless sales process. Oversaw training and business development priorities as a key member of a small business team.
- Orchestrated and attended discovery calls to shine light on a prospect’s current inefficiencies and provide solutions for improvement.
- Created personalized demo model within Infor system to meet expectations and needs of prospect/client.
- Delivered personalized demonstration to prospect/client based on discovery call.
- Responsiveness to inquiries that arose during the demonstration.
- Provided on-going training to C-suite executives, HR Directors, and employees via WebEx, GoToMeeting, phone walk through, and onsite training. Created and provided SOP documents.
- Successfully restored and maintained strong working relations with clients. Created and presented proposals for potential clients. Developed new business by prospecting, cold calling and networking.
Business Consultant
OneSource Employee Management
03.2017 - 02.2018
- Developed new business in a competitive industry by prospecting, cold calling and networking while maintaining successful account relationships with current clients.
- Implemented a thorough sales process, identifying and generating interest to companies with 50 – 5000 employees in the market for Worker’s Compensation, Payroll and Tax Filing Services.
- Worked collaboratively with managing partner, marketing, IT, and operations to ensure proper target markets were met.
- Updated and maintained CRM database and provided accurate weekly reports reflecting territory and pipeline status.
Sales Representative
Mondelez International (Nabisco)
12.2015 - 02.2017
- Achieved $3.8M of sales annually.
- Utilized Direct Store Delivery to maintain a healthy relationship with various stores in differing territories.
- Developed and trained team on product; coordinated and managed team’s daily activities.
- Built a network internally with relationship managers.
Education
Business -
The Ohio State University
Columbus, OH01-2015
Skills
- Enterprise Project Management
- Data-driven decision making
- Creative solutions
- Relationship management
- Influencing skills
- Customer engagement
- Deployment Methodologies
- Client Migrations
- Customer consultations
- Customer satisfaction
- Consultative sales
Timeline
Senior Client Partner
Infor
04.2025 - Current
Project Engineer & Global Services Manager
Zoom Video Communications
05.2022 - 10.2024
Implementation Consultant
Solvvy (acquired by Zoom)
02.2022 - 05.2022
Migration Consultant
Paycor
07.2019 - 02.2022
Business Analyst
IronRoad
03.2018 - 07.2019
Business Consultant
OneSource Employee Management
03.2017 - 02.2018
Sales Representative
Mondelez International (Nabisco)
12.2015 - 02.2017
Business -
The Ohio State University
Similar Profiles
Tory DixonTory Dixon
Senior Quality Assurance Analyst at InforSenior Quality Assurance Analyst at Infor
Layla NugaliLayla Nugali
Product Support Analyst at InforProduct Support Analyst at Infor
Nathan HewatNathan Hewat
Principal Consultant at InforPrincipal Consultant at Infor
Danyal TariqDanyal Tariq
Senior Consultant at OracleSenior Consultant at Oracle
PAMELA SHORESPAMELA SHORES
SpEd Paraprofessional at Austin Achieve Public SchoolsSpEd Paraprofessional at Austin Achieve Public Schools