ETHAN STRONG
Barbourville,KY
Summary
Motivated professional with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and keeping customers and public speaking.
Possess hands-on experience in business operations, process improvements and problem-solving. Demonstrated ability to influence positive change and efficiency within fast-paced environments. Impact realized through increased operational effectiveness across previous roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesperson
Thoroughbred Roofs
Lexington, KY
05.2024 - Current
- Developed and implemented strategies to meet sales quotas.
- Advised customers on the latest product features and benefits.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Resolved customer complaints promptly and efficiently.
- Gathered data on competitors' pricing, products, and promotional activities.
- Maintained accurate records of customer interactions and transactions.
- Generated new business opportunities through cold calling campaigns.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Gas Plumber
RussMar Utilities
Richmond, KY
01.2024 - 05.2024
- Ran tests on newly installed systems to ensure proper functionality before finalizing projects.
- Sealed joints between sections of pipes using lead wool or threading compounds.
- Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.
- Visited customer sites to assess their needs and provide estimates for repair jobs.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Prepared project bids and gathered parts, labor and equipment needed for projects.
- Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Used power tools to create assemblies and sub-assemblies.
- Cut and fit pipes to established measurements.
- Followed relevant codes, regulations, and safety techniques.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.
- Identified and located required tools prior to starting each project.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Verified and gathered measurements to determine proper piping sizes.
- Installed supports from ceiling joists to secure pipes in place.
- Cut or threaded pipes to blueprint or drawing specifications.
Plumbing Apprentice
Bargo's Plumbing
Barbourville, KY
08.2022 - 12.2023
- Cut openings in walls for installation of new fixtures or pipes.
- Collaborated with contractors on various projects.
- Installed gas piping for stoves, furnaces, water heaters and other appliances.
- Removed old materials from installations prior to replacing them.
- Adhered to safety protocols when working around hazardous chemicals or materials.
- Ran tests to check the performance of newly installed plumbing components.
- Responded promptly to customer inquiries regarding service calls.
- Provided assistance in troubleshooting problems with existing systems.
- Performed preventative maintenance on plumbing systems.
- Traced source of leaks in residential and commercial buildings.
- Inspected drainage and other plumbing systems for compliance with local building codes.
- Tested water pressure levels throughout pipelines using gauges.
- Organized tools and supplies needed for each job site.
- Maintained cleanliness at work sites throughout the day.
- Replaced faulty valves, faucets, washers, gaskets and seals.
- Installed and repaired plumbing fixtures, such as sinks, toilets, showers, and bathtubs.
- Repaired broken or defective parts in water supply lines and drainage systems.
- Provided excellent customer service by addressing questions or concerns promptly.
- Connected water supply lines to appliances such as dishwashers and washing machines.
- Assisted with pipefitting tasks, including threading pipes and soldering joints.
- Assembled fittings such as elbows, tees and valves into a system.
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
- Adhered to established safety practices for work behaviors and equipment operation to prevent mishaps and accidents.
- Operated tools and equipment such as hand saws, pipe cutters, and drills on daily basis.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
- Maintained neat and well-organized worksites by removing debris and sharp objects and cleaning up after shift.
- Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
- Moved and held materials for senior professionals to complete work.
- Installed water and drainage systems for buildings and homes under plumber supervision.
- Set up tools and equipment on job sites and kept work areas neat.
- Identified and located required tools prior to starting each project.
- Filled piping systems with water and air to test for leaks.
- Worked closely with skilled plumber to repair pipes and fixtures to provide safe water supply.
- Verified and gathered measurements to determine proper piping sizes.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Inspected and tested installed systems to isolate and identify faults.
Pharmacy Technician
Hometown Pharmacy
Lexington, KY
12.2020 - 12.2021
- Prepared compound medications under the supervision of a licensed pharmacist.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Organized work areas so that everything was easily accessible when needed.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Operated cash registers to accept payments from customers.
Customer Service Representative - Remote
Senture
London, KY
05.2020 - 12.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Identified opportunities for upselling additional products or services based on customer needs.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Fulfillment Associate
Amazon
Lexington, KY
05.2019 - 08.2019
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Loaded items onto pallets or into containers for shipment.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Processed returns following established procedures and guidelines.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Labeled cartons correctly prior to shipping outbound packages.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated forklift and pallet jack to transport heavy loads.
- Followed safety protocols to minimize risk of accidents in the warehouse environment.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Labeled boxes and placed in outbound collection areas.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Followed proper packaging requirements depending on order size and type.
General Laborer
Barbourville Utilities Commission
Barbourville, KY
11.2017 - 08.2018
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Cleaned up job sites after completion of projects.
- Ensured that all safety regulations were followed while working onsite.
- Inspected tools and equipment for proper functioning prior to use.
- Removed debris from construction sites and disposed of it properly.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Participated in company training sessions to improve skills and boost process knowledge.
- Completed variety of physical labor tasks.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Operated and maintained a variety of equipment including hand and power tools.
Education
High School Diploma -
Knox Central High School
Barbourville, KY05-2018
Some College (No Degree) - Criminal Justice
Eastern University Kentucky
Richmond, KYSkills
- Customer relationship management
- Cold calling
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer care
- Product knowledge
- Customer education
- Data entry
- Presentation skills
- Inventory management
- Customer service
- Customer relationship building
- Customer engagement
- Team collaboration
- Resource utilization
- Task prioritization
- Problem-solving aptitude
- Positive attitude
Accomplishments
- Soccer Team Captain (2017, 2018)
Languages
English
Native/ Bilingual
Spanish
Elementary
Certification
- CPR
- Pharmacy Technician
References
References available upon request.
Timeline
Salesperson
Thoroughbred Roofs
05.2024 - Current
Gas Plumber
RussMar Utilities
01.2024 - 05.2024
Plumbing Apprentice
Bargo's Plumbing
08.2022 - 12.2023
Pharmacy Technician
Hometown Pharmacy
12.2020 - 12.2021
Customer Service Representative - Remote
Senture
05.2020 - 12.2020
Fulfillment Associate
Amazon
05.2019 - 08.2019
General Laborer
Barbourville Utilities Commission
11.2017 - 08.2018
High School Diploma -
Knox Central High School
Some College (No Degree) - Criminal Justice
Eastern University Kentucky
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