Ethan Summy
Colfax,US
Summary
Talented leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Starbucks Team Lead
Target
06.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coached team members in techniques necessary to complete job tasks.
Guest Advocate
Target
11.2019 - 05.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Lifeguard Assistant Manager
Colfax Pool
06.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Trained new lifeguards on safety procedures and protocol.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Concessionist
Cinemark Altoona and XD
08.2018 - 10.2018
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Provided engaging, hospitable service to guests in theater.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
Some college (No degree) - Liberal Arts and Sciences
DMACC Ankeny Campus
Ankeny, IASome college (No degree) - English
Iowa State University
Ames, IASkills
- Communication
- Customer service
- First Aid/CPR
- Coaching and Mentoring
Timeline
Starbucks Team Lead
Target
06.2024 - Current
Guest Advocate
Target
11.2019 - 05.2024
Concessionist
Cinemark Altoona and XD
08.2018 - 10.2018
Lifeguard Assistant Manager
Colfax Pool
06.2018 - 08.2021
Some college (No degree) - Liberal Arts and Sciences
DMACC Ankeny Campus
Some college (No degree) - English
Iowa State University
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