Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager
Ethan Thomas

Ethan Thomas

Chattanooga,Tennessee

Summary

Versatile and dynamic, having honed skills in food safety and team leadership at SUBWAY®Restaurants. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by a notable increase in restaurant revenue. Demonstrates a keen eye for detail and a commitment to maintaining high-quality standards in food presentation and safety.

Overview

9
9
years of professional experience

Work History

Kitchen Line Cook

Aretha Frankensteins
06.2024 - Current
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained a clean and organized workstation, ensuring compliance with health department regulations.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Increased ticket turnover rate by quickly adapting to changing priorities and multitasking effectively.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Contributed to restaurant success by maintaining a positive attitude and strong work ethic under pressure.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Reduced food waste by utilizing proper storage techniques and closely monitoring inventory levels.

Delivery Driver

FedEx
11.2023 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.

Restaurant Manager

SUBWAY®Restaurants
05.2023 - 11.2023

Sandwich Shift Lead

SUBWAY®Restaurants
11.2022 - 05.2023

Delivery Driver

Mr.T's Pizza and Ice Cream
05.2020 - 10.2022
  • Delivered food to customers and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Restaurant Manager

SUBWAY®Restaurants
08.2019 - 08.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Sandwich Shift Lead

SUBWAY®Restaurants
10.2017 - 08.2019
  • Increased team efficiency by implementing new procedures focused on speed and accuracy of order fulfillment.
  • Trained new employees on food preparation, safety standards, and company policies to maintain a high-performing team.
  • Conducted daily inspections of equipment for proper functioning and maintained cleanliness in all areas of the sandwich station.
  • Assisted in menu planning and development by providing feedback on popular items and customer preferences.
  • Coordinated catering orders accurately, ensuring timely delivery and exceptional presentation for satisfied clients.
  • Motivated team members through effective communication, fostering a supportive work atmosphere that promoted growth and development.
  • Resolved customer issues promptly and professionally, maintaining positive relationships with repeat patrons.
  • Monitored food preparation processes to guarantee compliance with safety regulations and brand quality standards.

Back of House Team Member

Mr.T's Pizza and Ice Cream
03.2015 - 07.2017
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Unloaded and stocked kitchen supplies.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Prepared food and drinks while following safe food handling procedures.
  • Checked food preparation and presentation to verify quality and consistency.

Education

High School Diploma -

Ridgeland High School
Rossville, GA
05.2017

Skills

  • Food safety knowledge
  • Food Plating
  • Grilling Techniques
  • Cleaning procedures
  • Stock Rotation
  • Allergen awareness
  • Food presentation
  • Reliable and Trustworthy
  • Server Communication
  • Ingredient Preparation
  • Attention to Detail

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Kitchen Line Cook

Aretha Frankensteins
06.2024 - Current

Delivery Driver

FedEx
11.2023 - 03.2024

Restaurant Manager

SUBWAY®Restaurants
05.2023 - 11.2023

Sandwich Shift Lead

SUBWAY®Restaurants
11.2022 - 05.2023

Delivery Driver

Mr.T's Pizza and Ice Cream
05.2020 - 10.2022

Restaurant Manager

SUBWAY®Restaurants
08.2019 - 08.2020

Sandwich Shift Lead

SUBWAY®Restaurants
10.2017 - 08.2019

Back of House Team Member

Mr.T's Pizza and Ice Cream
03.2015 - 07.2017

High School Diploma -

Ridgeland High School

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