Ethan Thomas
USN
Abingdon,MD
7
years of professional experience
Adaptable early-career professional with a background in IT trainee work, customer service, and hands-on labor support. Strong analytical skills support accurate problem-solving, equipment setup, and software testing. Ready to contribute reliable support and maintain efficient service.
Work History
IT Trainee
7 Months- Assisted with hardware and software setup for end users.
- Troubleshot basic system and connectivity issues under supervision.
- Tested applications and reported defects to technical teams.
- ITE Course Completion
- Collaborated closely with senior IT staff members on various projects, gaining valuable insights into more advanced aspects of the field.
- Configured and tested new software and hardware.
Front End Associate
1 Year 11 Months- Greeted customers and assessed shipping, printing, and mailbox needs.
- Processed packages accurately using POS and shipment tracking systems.
- Operated copy, print, and finishing equipment to fulfill customer orders.
- Packaged shipments according to FedEx service standards and safety guidelines.
- Resolved customer questions and escalated complex issues to management.
- Verified shipping labels, addresses, and payment details to prevent errors.
- Supported teammates by balancing customer flow during high-volume periods.
Laborer
6 Months- Loaded and unloaded pool and spa materials, organizing stock for efficient jobsite access.
- Assisted technicians with equipment setup, teardown, and transport for service and installation work.
- Maintained clean, safe work areas by removing debris and following site safety procedures.
- Operated hand tools and basic power tools to support repair and maintenance tasks.
- Supported crew workflow by staging tools, and parts for daily assignments.
- Attention to detail
Customer Service Representative
3 Years 11 Months- Resolved customer inquiries, complaints, and service issues with accurate, courteous communication.
- Coordinated with department teams to locate merchandise and fulfill customer requests efficiently.
- Processed returns, exchanges, and adjustments following store policies and payment procedures.
- Trained new associates on register operations, service standards, and escalation steps.
- Handled point-of-sale transactions, coupons, and payment methods with consistent accuracy.
- Maintained knowledge of store promotions, products, and policies to support informed service.
- De-escalated difficult interactions by applying calm problem-solving and clear follow-up.
Education
Associate of Science - Chemistry
Skills
IT troubleshooting
Strong analytical skills
Hardware maintenance
IT documentation
Customer service
Critical thinking
Conflict resolution
Timeline
IT Trainee
USN
02.2026 - 09.2026Read More
Front End Associate
FedEx
03.2024 - 02.2026Read More
Laborer
Clearwater Pool & Spa
08.2023 - 02.2024Read More
Customer Service Representative
ShopRite
08.2019 - 07.2023Read More
Harford Community College
Associate of Science from Chemistry
Read More