Ethan Tucey

• Accompany any guests needs while at the restaurant
• Collecting payments from guests
• Ensuring customer service and allowing the guest to have a great experience
• Arrange table setting
• Processing payments through cash or through card payments

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally.

• Monitoring daily employee performance
• Ensuring customer satisfaction
• Assign duties to employees and oversee their progress
• Ensure that daily sales/production goals are met
• Count cash at the end of the shift and manage bank deposits
• Ensure industry rules and regulations are followed
• Handle customer and employee complaints

To help run home sporting events on campus and assist in coverage of the 19-sport athletic program at Pacific Lutheran University. Some of the jobs I took on this year included scoreboard operator and PA announcer, along with statistic keeping.