Ethan Tuggle
Fredericksburg,VA
Summary
Dynamic and results-driven professional with experience at Academy Sports + Outdoors, excelling in customer service and inventory management. Proven ability to enhance sales through effective communication and upselling techniques. Recognized for fostering a positive shopping experience while maintaining a vigilant approach to loss prevention and teamwork. Adaptable and reliable, committed to achieving store goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Footwear Associate
Academy Sports + Outdoors
04.2025 - Current
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
- Suggested additional purchases to customers and directed to store locations.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Increased sales by effectively upselling complementary products and accessories to customers during their shopping experience.
- Streamlined the checkout process for customers by efficiently processing transactions using point-of-sale systems while accurately handling cash or credit payments.
- Assisted in inventory management tasks, including receiving shipments, organizing back stock, and conducting regular product counts.
- Enhanced customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Helped customers select shoes to fit specific needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Helped in other departments like fulfillment, outdoors, apparel, team sports and the registers.
- Helped set up new store locations when needed.
Asset Protection Associate
Academy Sports + Outdoors
09.2024 - 04.2025
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Greeted customers and thanked them for shopping when they left.
- Pushed in store credit card to customers.
- Let customers know current sales to keep them informed and to sell items.
Education
High School Diploma -
Massaponax High School
8201 Patriot Hwy, Fredericksburg, VA 224072024
IT Network Security
Spotsylvania Career And Technical Center
6713 Smith Station Rd, Spotsylvania Courthouse, VA2024
Skills
- Effective communication
- Basic computer literacy
- Active listening capacity
- Cash handling accuracy
- Returns and exchanges handling
- Assessing customer needs
- Cashier skills
- Customer service
- Stock replenishment
- Product merchandising
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Adaptable and flexible
- Active listening
- Positive customer engagement
- Inventory and stocking
- Store opening and closing
- Picking items for online orders
- Packing items in online orders
- Quick learning
Certification
Firearm support certification-Academy Sports + Outdoors
Timeline
Footwear Associate
Academy Sports + Outdoors
04.2025 - Current
Asset Protection Associate
Academy Sports + Outdoors
09.2024 - 04.2025
High School Diploma -
Massaponax High School
IT Network Security
Spotsylvania Career And Technical Center