Received and confirmed customer reservations over the phone for nine restaurants between Virginia and Florida
Assisted customers with issues regarding reservation status
Addressed customer concerns and directed customer complaints to appropriate company contacts
Supported requests for large parties to mitigate problems for the restaurants
Lowes
05.2021 - 07.2021
Assisted customers with identifying and locating desired products
Answered customer questions on availability of products, pricing, and store policies
Assisted with bulk ordering products and online orders
Education
BS Integrated Science And Technology: - Concentration in Biotechnology: ABET Accredited
James Madison University
Harrisonburg, VA
05.2025
Coursework
ISAT 290: Provided knowledge on systems thinking and system dynamics; Taught skills in using the Stella Architect software for building stock and flow models; Provided context for observing a system as a whole rather than individual pieces
ISAT 390/391: Continuous year long course providing experience with researching a singular topic and formulating a cohesive presentation regarding the research conducted.
ISAT 113: Provided knowledge of issues in biotechnology and solutions
ISAT 113 Lab: Applied issues in biotechnology to lab experiences
ISAT 305: Provides knowledge of particular skills in a lab; Teaches skills for restriction enzyme digest; Identifies how to interpret data received from different processes in conducted in the lab; Conducts skills such as rapid ligation to provide experience for future lab procedures
ISAT 350: Teaches topics involving bioinformatics; Provides knowledge in applications of molecular biology; Uses specialized cells to teach applications of cellular biology
ISAT 252: Teaches basic programming and problem solving skills; Uses python as its coding language
Leadership Experience
Sigma Phi Delta Fraternity
Recruitment Chair: Developed schedules and time frames for on campus event. Created budget for events in compliance with financial requirements of the fraternity. Served in lead role for Chapter outreach and relationship building with potential new members.
Secretary: Maintain records of fraternity attendance, as well as weekly information detailing the status of the fraternity. Serve as the primary point of communication with Chapter on-campus advisor. Maintain contact with the Eastern Province Director of National Sigma Phi Delta fraternity, providing updates of Chapter status and future plans
Timeline
Alexandria Restaurant Partners
05.2023 - 08.2023
Lowes
05.2021 - 07.2021
BS Integrated Science And Technology: - Concentration in Biotechnology: ABET Accredited
External Board Member, Monetary Policy Committee at Bank of Sierra Leone (Central Bank)External Board Member, Monetary Policy Committee at Bank of Sierra Leone (Central Bank)