Ethan Valdez
San Antonio,TX
Summary
Dynamic customer service professional with over 8 years of diverse experience specializing in clerical and office support. Recognized for exceptional organizational skills and a meticulous work ethic, consistently delivering high levels of customer satisfaction. Eager to embrace new challenges and adept at quickly mastering new concepts to ensure seamless adaptation to multifaceted roles. Collaborative team player dedicated to enhancing operational efficiency and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
UnitedHealth Group
07.2024 - Current
- Go over Benefits and eligibility for medical and pharmacy For member
- Help members understand claims and look over and go over both medical and pharmacy claims
- Make outreaches to Provider and Pharmacists to ensure correct information is provided
- Leave detailed descriptions in Documention for following agents and or managers can evaluate
- Have Good encounters with members to get the best of their benefits and experience with the member.
- Quote prices for estimations for procedures and or Pharmacy Medications
- Update member eligibility
- Multitask with looking through different access spots i have to get the members an answer
- Advise of Hippa and make sure HIPPA was put into effect
- Close call with gratitude and efficiency and have that 1st call resolution
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Bartender/Server
Box st All day
10.2023 - 05.2024
- Make sure to greet guests kindly as they walk in
- Prep and reset tables for servers so guests have presentable seating
- Stock for servers at beginning of shift to prepare for the day
- Clean store to give guests that clean and safe environmental space
- Sweep , Mop & throw out trash at end of the night to prepare for the Morning shift
- Make sure all my duties are done efficiently
Server
Buffalo Wild Wings
08.2022 - 02.2023
- Greet Guests and be attentive
- Take orders and be multitasking as i had other guests at bar
- Exceeding my guests expectations
- Restock Stations when needing to be reset
- Create Bonds with guest to ensure their customer satisfaction
Server
Olive Garden
03.2021 - 08.2021
- Greeting guests and being attentive, making sure every guest is highly satisfied with service and excellent hospitality.
- Getting them in and out in an efficient manner and making them come back for more.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier/Customer Service
HEB
08.2020 - 08.2021
- Providing excellent service and customer interaction
- Collects payment for customer purchases
- Demonstrate suggestive selling techniques
- Bagging groceries for customers
- Answering product related questions for customers
- Ensure company food safety and sanitation expectations are achieved by following Standard Operations Procedures
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Sales Associate
Foot Locker
11.2018 - 09.2020
- Operating cash register
- Assisting customers with sales
- Stocking and organizing shelves
- Answering questions about company policies, merchandise, and services
- Performing sales and returns
Education
High school diploma -
SA Leadership
San Antonio, TX02.2019
Skills
- Food service
- Customer service
- Multitasking
- Cashiering
- Food safety
- Microsoft Excel
- Phone etiquette
- Critical thinking
- Data entry
- Active listening
- Call center experience
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Team development
- De-escalation techniques
- Quality control
Timeline
Customer Service Representative
UnitedHealth Group
07.2024 - Current
Bartender/Server
Box st All day
10.2023 - 05.2024
Server
Buffalo Wild Wings
08.2022 - 02.2023
Server
Olive Garden
03.2021 - 08.2021
Cashier/Customer Service
HEB
08.2020 - 08.2021
Sales Associate
Foot Locker
11.2018 - 09.2020
High school diploma -
SA Leadership
<Enter your own>
- Availability: Anywhere/ Remote, Anywhere
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
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