Ethan Verheyen
Nashua,NH
Summary
Strong leader and problem-solver skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with success managing all floor presentations and flow of goods to sales floor. Motivational, goal-oriented and focused at all times.
Overview
5
5
years of professional experience
Work History
Retail Store Supervisor
Adidas
09.2022 - Current
- Streamlined processing of defective and clearance items to increase productivity by 12%
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Organized shift meetings to communicate and resolve issues for night operations.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Key Carrying Apparel Sales Leader
Dick's Sporting Goods, Inc
08.2021 - 09.2022
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted opening and closing procedures based on company set standards.
Apparel Sales Leader
Dick's Sporting Goods, Inc
07.2020 - 08.2021
- Increased customer engagement to drive interest and boost sales opportunities.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Trained, coached, and mentored new sales associates for maximum performance.
- Performed inventory control procedures to manage stock.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales team performance and provided constructive feedback.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Sales Associate
Dick's Sporting Goods, Inc
07.2019 - 07.2020
- Pressed and folded items upon arrival in store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
Cashier
Dick's Sporting Goods, Inc
02.2019 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Tyngsborough High School
Tyngsborough, MA06.2021
Skills
- Sales Development
- Advertising Strategy
- Negotiation
- People Management
- Business Development
- Superior Work Ethic
- Proper Staffing
- Corrective Actions
- Customer Service Management
- Coaching and Development
- Visual Merchandising
Timeline
Retail Store Supervisor
Adidas
09.2022 - Current
Key Carrying Apparel Sales Leader
Dick's Sporting Goods, Inc
08.2021 - 09.2022
Apparel Sales Leader
Dick's Sporting Goods, Inc
07.2020 - 08.2021
Sales Associate
Dick's Sporting Goods, Inc
07.2019 - 07.2020
Cashier
Dick's Sporting Goods, Inc
02.2019 - 07.2019
High School Diploma -
Tyngsborough High School
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