Ethan Williford

Highly-motivated Individual with 10 years management experience looking to obtain L4 Area Manager & a desire to take on new opportunities. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quick to learning new skills or processes while maintaining functions in critical roles in high paced work environments.

 IB FLOW PA Amazon RDU1 -Jan 2022 to present

• Created a mechanism for 3 separate dept. IB, OB & TOM Team utilizing tools YMS, NYR, AFT and this resulted in trailer quality compliance by 95%. This Decreased trailer Hostler moves, reduced backlog inflation for building & updated inventory cost which directly impacted finance for productive results
• Starve Time % achieved 50 cases per hour verses 45 goal. Improved processes for starve time result by reducing Decanter starve time with guided coaching, ensuring that lines flowing and moving for 97% of the time even during trailer turn over periods. Saw decrease Starve Time from 38% to within standard of 14%
• Maintained & exceeded WIP Volume above the number of units for IB tracked at 80K WIP and distributed evenly to areas of most need. Kept Buffer in standard at 20 to 25 per floor and was then able to maintain staged work in accordance with FIFO by order of dwelling work when Buffer support was requested.
• Experienced with continuous onboarding & education trained 2 OMs, 15 AMs and 8 PGs to succession across departments. Continuously used for ATTP training resulted in lowest turnover rates from experience with Learning Dept.
• Created development training and standard work for stow department for tier 1 associates inclined to tier 3 PA's via excel, daily task listings & weekly performance overview goals.
• Addressed daily staffing concerning for stow department for up to 127 employees implementing Golden Rules Map.
• Delegated and rezoned 3 departments to accommodate staffing up to 200 head count with allotted space for staging.
• Identify opportunities for employee development & coaching to success for goals and metric performance.
• Updated safety reporting and audits with OSHA guidelines.
• Created workflow management by conducting audits & creating Buffer Quips per MOD establishing ownership.
  

IB Stow PA Amazon RDU1 - May 2021 to Jan 2022

• Processed 50K worth of customer orders daily by averaging & maintaining a quality defect rate under 2300 for the buildings average standard of 14K by creating system Reactive Quip, tracker and Identifiable updates per hour for leaders to ensure progress and is continued to be used.
• Led a team of 5 in-directs to assist in loading & unloading work to stations . Utilized Station Staffing Tools, up to date info for floor and safety using sync meetings and provided education and coaching for this to keep in-directs engaged & proactive.
• Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow as designated POC.
• Led a team of 12 underperforming associates to obtain top 10% Stow Rate for MOD area improved to receive Top Quality Rates & awards.
• Manage workflow for A MOD Floor up to 37 associates.
• Implemented HRRs, GCAs, LC5 , Engagement & Positive Feed back Audits.
• Identified and problem solved work flow barriers in real time.
• Developed strategies to increase efficiency of daily tasks and maximize productivity.

LEARNING AMBASS Amazon RDU1 - Feb 2021 to May 2021

• Onboarded and trained new employees achieved highest retention
• Retrained and cross-trained existing employees
• Conducted one-on-one or group tutorials for associates who needed extra help with assignments.
• Facilitated virtual classroom discussions on various topics related to the course content.
• Provided technical assistance to new hires experiencing barriers accessing their job function or station-oriented issues
• APPT Management Training for over 20 Area Managers
• Ensures safe positive work environment
• Conducted engagements and audits for improved metrics
• Utilized a variety of teaching methods such as problem-solving exercises, show and tell experiences
• Improved morale with team building by clarifying job tasks while retaining up to 10 individuals at once in order to boost their overall speed, quality, and accuracy to work as a unit towards metric goals

GREAT CLIPS HUB AREA MANAGER - 2011 May to Jan 2021

• Selected, trained, assessed, and developed general managers
• · Directed the implementation and communication of tools and resources for individual buildings & marketing
• · Analyze operations of brand image and metrics to attain profit and performance goals
• · Provided strategic direction related to the identification and support of underperforming stores and quarter reviews
• · Created payroll using workday
• · Wrote proposals for marketing outreach to local market
• · Organized promotional events within company
• · Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
• · Oversaw the recruitment process for new staff members including interviewing and training.
• · Established strong relationships with vendors to secure competitive pricing and best quality products.
• Investigated customer complaints promptly, identified root causes and implemented corrective actions.

Available upon request