Manages a portfolio of 110 clients, enhancing relationships through proactive communication and strong organizational time management skills.
Scaled current book of business from $120k to $300k through new sale acquisition, account transition, client growth, and expansion of services.
Advise on and develop Paid Search campaigns, aligning strategies with client objectives by leveraging Analytics and Tag Manager for conversion tracking to increase performance towards KPIs.
Optimizes client paid search campaigns to avoid wasteful spending, while lowering CPAs and increasing ROAS targets.
Oversee project management for client services beyond paid search, including website builds, migrations, and SEO.
Understands business and marketing objectives to ensure the client's needs and requirements are represented through discovery calls, monthly check-ins, and report reviews.
Collaborate cross-functionally with Ad Placement, Billing, SEO, and Web Development teams to ensure timely project delivery.
Negotiating client agreement contracts and renewals to drive longer client relationships.
Associate Engagement Manager
Prialto
Portland, OR
07.2022 - 01.2023
Managed a growing client portfolio through building strong relationships with business leaders and executives resulting in excellent client retention.
Consulted members on how to best leverage, integrate, and maximize their executive admin support through understanding their business workflows and processes leading to increased member efficiency and confidence with service.
Consistently project managed new members to success on a weekly basis by liaising between them and the offshore service teams with clear timelines and expectations.
Constantly prioritizing and problem solving service issues through developing solutions with the offshore service teams.
Through utilizing strong listening skills to identify problems with opportunities for a solution, built new ways to support members resulting in increased value.
Organized and led international calls with involved stakeholders resulting in clear expectations and takeaways.
Associate
Capital Construction - University of Oregon
Eugene, OR
02.2022 - 06.2022
Assist with project logistics and operations in the department of housing.
Built out process documentation for multiple software tools resulting in instructions to be used organization wide for employees.
Created spreadsheets and documentation around building blueprints to contain necessary information for all student housing units at the University of Oregon.
General Merchandise Expert
Target
Tigard, OR
07.2018 - 03.2022
Maintaining different departments including setting sales plans, servicing guests, and stocking areas to achieve the company’s sales goals per day and week.
Utilizing strong communication skills and problem solving to handle difficult customers, resulting in increased customer value.
Executing adaptability and effective teamwork with different people resulting in increased productivity and organization.
Banking Intern
KeyBank
Beaverton, OR
06.2021 - 08.2021
Responsible for handling and overseeing thousands of dollars each day.
Helping to create and establish new individual and business client relationships with bankers.
Discovering opportunities within client’s financials to find and propose new opportunities to improve their financial well being.
Working with licensed financial advisors, loan officers, and bankers to advise clients on new financial strategies.
Golf Caddie
Waverly Country Club
Portland, OR
06.2017 - 08.2017
Delivered exceptional customer service to members and guests on and off the golf course resulting in positive reviews.
Implementing teamwork with up to 4 caddies per round to serve best gameplay and course efficiency.
Developed strong communication skills to listen and accommodate the needs of the members throughout the course.
Education
Bachelor of Science - Business Administration
University of Oregon
Eugene, OR
06-2022
Semester Study Abroad -
Yonsei University
Seoul, South Korea
2021
Skills
Digital Marketing Campaign Management & Strategy
Business Account Management
Client Relationship Management & Consulting
Project Management
Cross Functional Teamwork & Collaboration
International Business
Complex Problem-Solving
Data Analysis
Software Proficiencies
Digital Marketing Platforms: Google Ads & Microsoft Advertising
Digital Marketing Tools: Google Analytics & Tag Manager
CRM Management: Pipedrive, Salesforce, & HubSpot
Project Management: Asana & Monday.com
Productivity Software: Microsoft Office & Google Suite
préposé bénéficiaire at Placement RH Quevillon/ Placement Premier Soin/ Médic ORpréposé bénéficiaire at Placement RH Quevillon/ Placement Premier Soin/ Médic OR