Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Ethan Wallis

Plano

Summary

University of North Texas student pursuing a Bachelor's Degree in Computer Science, combining academic learning with hands-on management experience. As a Shift Manager at McAlister's Deli, I have developed strong leadership skills, streamlined operations, resolved customer concerns, and showcased operational efficiency. Excel proficiency and inventory management skills supported workflow improvements, while problem-solving capabilities enhanced team performance. Motivated to apply engineering and research skills to innovative IT solutions, aiming to bridge management expertise with technology-driven strategies.

Overview

6
6
years of professional experience

Work History

Shift Manager

McAlister's Deli
Lewisville
02.2022 - Current
  • Led a team of 4-7 employees, ensuring efficient operations and high-quality service.
  • Managed guest complaints and resolved issues promptly to enhance customer satisfaction.
  • Oversaw production times and maintained accurate paperwork, improving workflow efficiency.
  • Developed strong problem-solving skills and proficiency in Excel and inventory management.

Shift Lead

Schlotzsky's
Haslet
08.2020 - 02.2022
  • Led a team of 10+ staff members to ensure exceptional customer service and adherence to hygiene standards.
  • Managed cash and credit transactions, maintaining accuracy and efficiency during peak hours.
  • Conducted food safety training sessions with new hires.
  • Consistently met and exceeded sales goals, contributing to location growth.

Night Manager

Shell
Fort Worth
06.2019 - 06.2020
  • Managed the closing operations of a Shell gas station, ensuring smooth transitions at shift end.
  • Addressed guest concerns and resolved issues to enhance customer satisfaction and loyalty.
  • Handled paperwork and inventory management independently, demonstrating strong organizational skills.
  • Developed self-motivation and excelled in store management, contributing to overall operational efficiency.

Education

Bachelor of Science - BS - Computer Science

University of North Texas
01.2026

Skills

  • Engineering
  • Customer service
  • Project management
  • Team collaboration
  • Database management
  • Software development
  • Programming languages
  • Time management
  • C and Python
  • Strategy

References

References available upon request.

Timeline

Shift Manager

McAlister's Deli
02.2022 - Current

Shift Lead

Schlotzsky's
08.2020 - 02.2022

Night Manager

Shell
06.2019 - 06.2020

Bachelor of Science - BS - Computer Science

University of North Texas

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