Ethan Walsh

Software Development Engineer

Kaseya

Miami, FL

02.2023 - Current

Led implementation of client-side localization, enabling MSPs to generate quotes in multiple languages and expand their global customer base.
Expanded supplier feed compatibility by ~25% through custom format configuration and integration enhancements, allowing MSPs to onboard previously unsupported suppliers and streamline procurement.
Built configurable approval workflows for pricing and margin rules, ensuring compliance with business policies and enabling admin oversight on non-standard quotes.
Engineered Autotask API integrations to import labor items and service bundles, reducing manual quoting effort by hours per project and improving accuracy of service pricing.
Delivered secure quote access functionality, introducing password protection to strengthen data security and increase customer trust.
Spearheaded development of an image compression service, cutting storage usage and improving quote rendering speeds by ~25%, enhancing system performance and user experience.
Supported release management and incident response, ensuring stable deployments and minimizing downtime across a multi-tenant SaaS platform serving thousands of MSP users.
Conducted root-cause investigations with Azure Application Insights and Log Analytics, resolving production issues and improving overall platform reliability.
Contributed to bug fixes, tenant-specific data modifications, and performance optimizations, improving stability and overall user experience.
Selected for Kaseya 365 initiative (6 months), contributing as a backend engineer to build infrastructure for a new hub within Kaseya One, a platform centralizing subscriptions and module access for users.
Developed backend endpoints and unit tests, ensuring reliability and maintainability of new services.
Gained exposure to Cosmos DB as the data layer, contributing to the design of scalable, cloud-based storage solutions.