Ethan Wassell
Leonard,MI
Summary
Dynamic customer service professional with a strong work ethic and proven adaptability and reliability at Bill Fox Chevrolet. Skilled in dispute mediation and facility cleaning, I excel in fast-paced environments, ensuring customer satisfaction and loyalty. Recognized for effectively resolving conflicts, I am committed to enhancing service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Service Porter
Bill Fox Chevrolet
07.2023 - 08.2024
- Demonstrated friendly and hospitable care and customer service skills to customers, either through directing them to the appropriate service area or shuttling customers home through the dealership shuttle service.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through attendance and quality performance.
- Communicated with coworkers and managers about completed duties.
Customer Service Representative
Planet Fitness Gym
07.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted physical labor by cleaning and maintaining gym equipment to assure cleanliness and order.
Education
Associate of Applied Science - Dental Hygiene
Oakland Community College
Auburn Hills04-2028
Skills
- Quick learner
- Strong work ethic
- Working in fast-paced environments
- Goal oriented
- Facility cleaning
- Safety awareness
- Customer engagement
- Dispute mediation
- Ensuring customer satisfaction
- Efficient scheduling
- Service team collaboration
Timeline
Service Porter
Bill Fox Chevrolet
07.2023 - 08.2024
Customer Service Representative
Planet Fitness Gym
07.2022 - 09.2022
Associate of Applied Science - Dental Hygiene
Oakland Community College
Similar Profiles
Dalton YorkDalton York
Car Salesman at Bill Cramer ChevroletCar Salesman at Bill Cramer Chevrolet
Oscar Sialer TapiaOscar Sialer Tapia
Internet Sales Associate at Bill Pierre ChevroletInternet Sales Associate at Bill Pierre Chevrolet
Dakota GozaDakota Goza
Lube Technician at Bill Dickason ChevroletLube Technician at Bill Dickason Chevrolet