Ethan Wheeler
IT Security Support Specialist
Brandon,MS
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventive measures.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Security Analyst
TechNation LLC
10.2009 - Current
- Monitored use of data files and regulated access to protect secure information
- Conducted security audits to identify vulnerabilities
- Monitored computer virus reports to determine when to update virus protection systems
- Implemented security measures to reduce threats and damage related to cyber attacks
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks
- Analyzed network traffic and system logs to detect malicious activities
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans.
- Worked with other teams to enforce security of applications and systems
- Executed penetration testing to identify security weaknesses and develop disaster recovery plans
- Engineered, maintained and repaired security systems and programmable logic controls
- Analyzed network traffic and system logs to detect malicious activities.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
- Investigated and resolved incidents of unauthorized access to sensitive information
- Reviewed violations of computer security procedures and developed mitigation plans
- Educated and trained users on information security policies and procedures
- Encrypted data and erected firewalls to protect confidential information
Senior Infrastructure Consultant Contractor
Entergy Corporation MS / HCL Technologies / Capgemini
05.2018 - 08.2021
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Analyzed and maintained system and application performance.
- Restructured old application processes to improve performance and integrity.
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Completed change requests and provided incident support for Enterprise Hardware in Data Center
- Demonstrated high knowledge of networking concepts such as DNS, DHCP, HTTPS, SSL, and TCP/IP protocols and applications
- Delivered physical and virtual deployment projects on time with all deliverables
- Deployment of network hardware primarily switches and routers as member of project team
- Consistently recognized by customers and engineers with network gear configuration and visual inspection
- Aid with installation and modification of software products on network as project requests
- Advanced troubleshooting for network connectivity between router, security system, and switch for fiber and Ethernet connections
- High-level documentation of activities in ServiceNow, including root cause analysis.
- Diagnosed network problems involving combination of hardware, software, power and communications issues
- Collaborated with teams in disaster planning, network backup and recovery process monitoring
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality
- Checked rigorous application of information security policies, principles and practices for continuous delivery of network services
- Oversaw development and maintenance of computer systems, server upgrades and operating systems
- Analyzed, troubleshot and enhanced network performance to drive efficiency
- Attained efficiencies through implementation of paperless document approval system and new automated sales-to-delivery and order processing system
- Supported project planning team to promptly address hardware and software problems and network emergencies
- Developed network test and validation processes to maintain alignment with solution design
- Acquired and maintained advanced knowledge of networking protocols
- Protected forensic value of data and established monitoring and incident reporting and response procedures
- Maintained company servers, computers, printers, cables and other equipment
- Planned implementation of network enhancements and upgrades
- Implemented WAN and LAN designs in multi-datacenter configurations
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users
- Led meetings with departmental managers to review project status, propose changes and draft action plans
Help Desk Manager
Think Anew
07.2017 - 12.2017
- Efficiently performed all levels of technical and end-user support
- Management & hiring of talent for tier 1 and 2 associates
- Weekly management meetings with review of help desk tickets to improve 1st call resolution
- Communication and negotiation with vendors and clients providing administrative personnel and executive support on-site and remotely.
- Supporting administration in multiple locations with thin client setups & laptops
- Oversight of HIPAA compliance regulations on Help Desk
- Documentation process of Imaging and configuration of laptops
- VMware for creation of snapshots for backup administration purposes.
- Provided on-call support for critical issues related to application for charting medicine dispensing
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided basic end-user troubleshooting and desktop support.
- Recruited, trained and supported help desk technicians and representatives.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
Helpdesk Technician
Raytheon Space and Missile Systems
07.2015 - 12.2015
- Resolved long-standing problem with e-waste and was recognized for completing it early
- Demonstrated ability to effectively work with Active Directory, Exchange, Windows Server, Switches, Imaging, Deployment, and VPN
- Resolving Remedy support calls and tracking inventory in Remedy
- Support administrative personnel and executives on-site and in the field remotely with various remote software & over the phone to resolve problems with laptop software and network connection issues
- Supporting administration in multiple locations with thin client setups & laptops, thin clients using PGP encryption and Bit locker encryption.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified, and repaired software and hardware to resolve technical issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
IT Technical Support
Comcast
06.2011 - 07.2013
- Troubleshoot customer High-Speed Internet and VOIP services including modems, routers, and computer configurations.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoting and selling Comcast products and services that are both current and emerging.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to customer technical support needs.
- Used ticketing systems to manage and process support actions and requests
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Associate of Arts in Computer Networking and Information Technology - Computer Science
University of Phoenix
Phoenix, AZ 01.2007 - 12.2009
Skills
Technical supportundefined
Certification
ITIL Foundations, 10/01/20
Assessments
- Work style: Reliability, 10/01/21, Proficient, https://share.indeedassessments.com/attempts/a7ac115b9c239f8548ff44cf27ee5c1eeed53dc074545cb7
- Work style: Reliability, 01/01/23, Proficient, https://share.indeedassessments.com/attempts/c46557b86a988dc648c64f70275a28a6eed53dc074545cb7
- Technical support: Customer situations, 02/01/22, Proficient, https://share.indeedassessments.com/attempts/09d97474007415cbf9f92aaeac98bbe5eed53dc074545cb7
- Identifying differences in materials, following instructions, and detecting details among distracting information, 02/01/22, Proficient, https://share.indeedassessments.com/attempts/876eb3597fdb1df3b53b3cbdc007c18eeed53dc074545cb7
- Written communication, 04/01/23, Proficient, https://share.indeedassessments.com/attempts/8c4c4e0d50983cd2746e1ce64ff980cd
- Technical support, 04/01/23, Proficient, https://share.indeedassessments.com/attempts/72b6b0cd8b85ce6f6625a57b7093a9daeed53dc074545cb7
- Work motivation, 10/01/21, Proficient, https://share.indeedassessments.com/attempts/4f53b58ec1ac6b9a2b1fe7c2f9a7588eeed53dc074545cb7
- Technical support: Customer situations, 03/01/23, Proficient, https://share.indeedassessments.com/attempts/c28c7db20328778a0e4060ed14731ac4eed53dc074545cb7
- Customer focus & orientation, 05/01/22, Proficient, https://share.indeedassessments.com/attempts/6cbff2ce25b871aa15355b23f5e675c9eed53dc074545cb7
- Basic computer skills, 04/01/22, Proficient, https://share.indeedassessments.com/attempts/355b6654c90e9b03bfa81ffce7db1a39eed53dc074545cb7
- Mechanical knowledge, 07/01/23, Proficient, https://share.indeedassessments.com/attempts/09b0db0222f9c1c061c88a0801f950f1eed53dc074545cb7
- Customer service, 08/01/22, Proficient, https://share.indeedassessments.com/attempts/ecfca20ce862013530d638fd4824038feed53dc074545cb7
- Technical support, 04/01/21, Proficient, https://share.indeedassessments.com/attempts/0dcc7d9ab341ddf9b92fe8d419dff077eed53dc074545cb7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Infrastructure Consultant Contractor
Entergy Corporation MS / HCL Technologies / Capgemini
05.2018 - 08.2021
Help Desk Manager
Think Anew
07.2017 - 12.2017
Helpdesk Technician
Raytheon Space and Missile Systems
07.2015 - 12.2015
IT Technical Support
Comcast
06.2011 - 07.2013
IT Security Analyst
TechNation LLC
10.2009 - Current
Associate of Arts in Computer Networking and Information Technology - Computer Science
University of Phoenix
01.2007 - 12.2009
ITIL Foundations, 10/01/20
Google Foundations Cybersecurity, 12/01/23
Similar Profiles
SRI B NANTHINISRI B NANTHINI
HR MANAGER at TECHNATION CAREERSHR MANAGER at TECHNATION CAREERS
Casey Shields-WeberCasey Shields-Weber
Marketing Associate at TechNationMarketing Associate at TechNation
Gulnara SharifovaGulnara Sharifova
Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)