Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ethan Wilkinson

Keller,TX

Summary

Accomplished General Manager at PieTap, adept in project management and operations oversight, significantly enhanced business growth through strategic planning and financial acumen. Demonstrated expertise in vendor sourcing and P&L management, alongside fostering high levels of customer satisfaction and employee productivity. Proven leadership in maximizing efficiency and achieving operational excellence.

Overview

15
15
years of professional experience

Work History

General Manager

Pietap
01.2023 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Operations Manager

Bowlero Corp
01.2022 - 01.2023
  • Maintain a safe, clean, and positive working environment
  • Perform payroll for 40+ employees
  • Monitor front and back of store/restaurant for operational efficiency
  • Conduct inventory checks and restock/order supplies as needed
  • Schedule 40+ employees each week to maximize productivity
  • Answer customer inquiries and quickly resolve any issues
  • Contribute to high-level of customer satisfaction
  • Cross-train employees to overcome potential workflow issues
  • Manage Leagues that are owned by Bowlero to ensure proper scheduling and management of accounts
  • Do routine checks of the machinery and uphold proper safety and maintenance is being performed per the company/OSHA
  • Be a point of contact for events and stay in touch with the corporate sales team of any in house upsells added to the events
  • Work directly with District Manager to cover multiple centers in his absence

15T Aviation Crewchief/Maintenance Lead

U.S. Army
11.2018 - 02.2022
  • Conduct routine and scheduled service checks/maintenance in accordance with Sikorsky required timelines
  • Ensure safety of all passengers before, during, and after flight in accordance with FAA, and AR95-1 regulations
  • Source and order parts as needed through IADS
  • Oversee hangar and ensure all maintenance tools are in proper working condition
  • Respond to maintenance requests quickly and efficiently
  • Remain calm and level-headed in high-stress environment while providing guidance to meet time-sensitive deadlines

Front of House Manager

Breadwinners Cafe & Bakery
07.2017 - 11.2018
  • Maintain a safe, clean, and positive working environment
  • Assist with payroll for 30 employees
  • Monitor front and back of store/restaurant for operational efficiency
  • Conduct inventory checks and restock supplies as needed
  • Schedule 30+ employees each week to maximize productivity
  • Answer customer inquiries and quickly resolve any issues
  • Contribute to high-level of customer satisfaction
  • Cross-train employees to overcome potential workflow issues

Assistant General Manager

Mi Cocina
05.2016 - 09.2017
  • Maintain a safe, clean, and positive working environment
  • Assist with payroll for 30 employees
  • Monitor front and back of store/restaurant for operational efficiency
  • Conduct inventory checks and restock supplies as needed
  • Schedule 30 employees each week to maximize productivity
  • Answer customer inquiries and quickly resolve any issues
  • Contribute to high-level of customer satisfaction
  • Cross-train employees to overcome potential workflow issues

Assistant Project Manager

Bob Moore Construction
02.2012 - 05.2016
  • Organize all operations, focusing on quality and consistency according to clients requests/needs and update plans
  • Create weekly schedules based on predicted staffing needs, budget and employee requests
  • Find innovative ways to minimize capital expenditures while ensuring that scope, schedule, budget and quality goals are met
  • Successfully help manage more than 6 projects simultaneously
  • Manage team for projects through full development phase, resulting in shorter construction timelines

Manager

Mulino
03.2010 - 03.2012
  • Maintain a safe, clean, and positive working environment
  • Assist with payroll for 10 employees
  • Monitor front and back of store/restaurant for operational efficiency
  • Conduct inventory checks and restock supplies as needed
  • Schedule 10 employees each week to maximize productivity
  • Answer customer inquiries and quickly resolve any issues
  • Contribute to high-level of customer satisfaction
  • Cross-train employees to overcome potential workflow issues
  • Have working knowledge of kitchen and menus

Education

Bachelor of Arts - Business Marketing

Texas Tech University
Lubbock, TX
07.2013

Associate of Arts - Business Marketing

Tarrant County College District
Fort Worth, TX
06.2011

Skills

  • Project Management
  • Vendor Sourcing
  • Expense Control
  • Operations Oversight
  • Financial Acumen
  • Microsoft Office
  • P&L

Accomplishments

    Top 25 in Operations - Bowlero Corp

    Top 25 revenue generating operations managers in the company are chosen to be awarded this award once a year.

Timeline

General Manager

Pietap
01.2023 - Current

Operations Manager

Bowlero Corp
01.2022 - 01.2023

15T Aviation Crewchief/Maintenance Lead

U.S. Army
11.2018 - 02.2022

Front of House Manager

Breadwinners Cafe & Bakery
07.2017 - 11.2018

Assistant General Manager

Mi Cocina
05.2016 - 09.2017

Assistant Project Manager

Bob Moore Construction
02.2012 - 05.2016

Manager

Mulino
03.2010 - 03.2012

Bachelor of Arts - Business Marketing

Texas Tech University

Associate of Arts - Business Marketing

Tarrant County College District

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