Summary
Overview
Work History
Skills
LANGUAGES
Awards
Timeline
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Ethan Williams

Nashville,TN

Summary

Proven leader and dynamic sales professional with background in developing and implementing effective sales strategies. Excelled at GFiber showcased by strengthening new reps, surpassing sales targets, presenting meetings and maintaining 100% attainment month to month causing an increase in connect rate while simultaneously taking on leadership responsibilities. Experienced in developing customer relationships, market analysis and product positioning.

Overview

6
6
years of professional experience

Work History

Sales Manager

Google
02.2025 - Current
  • Manages and coaches 20 direct report Google Fiber sales reps
  • Lead daily meetings with sales staff to review progress against targets and provide trainings
  • Co-established Instant Edge - A way to get installations quicker than the earliest date available causing CPPPD to increase 200%
  • Achieved 100% target quota monthly
  • 40% market multi-gig upsell rate (up from 11%)
  • Monitors competitor activity in order to understand their strengths and room for improvement.

DIRECT SALES REPRESENTATIVE

Google
08.2024 - 02.2025
  • Took on extra leadership responsibilities aiding in the success of the team including presenting Stand Up meetings, shadowing new reps, strategizing areas, improving role plays, and working full schedule despite being on flex schedule
  • Improved close rate and connects for team by identifying trends in role plays that can be altered to ensure the success of the team and satisfaction of the customer by motivating and improving their pitch
  • Relayed feedback on strengths and room for improvement
  • Demonstrated strong interpersonal skills, enabling effective communication with customers by displaying knowledge of product and service deployment
  • Surpassed 100% full target attainment quota month to month including during the ramp period
  • Analyzed sales data to identify trends and increase success rate with open rate, knock count, time worked, close rate, and connect rate

GUEST EXPERIENCE EXPERT

Gaylord Opryland Hotel and Resort
03.2024 - 08.2024
  • Helped Improve guest satisfaction scores by over 10% compared to the previous fiscal year by being the single point of contact for all incoming guests
  • Demonstrated strong problem-solving skills to identify solutions to guest inquiries and needs
  • Earned the record for the highest upsell revenue in my second month leading the front desk team to achieve nearly $300,000 revenue
  • Coached team to ensure high guest satisfaction and a satisfactory environment with maximized revenue
  • Interacted with up to 2,000 guests in a given day

HOTEL FRONT DESK RECEPTIONIST

The Four Seasons
01.2023 - 11.2023
  • Served at the temporary Overnight Manager for two months training four new colleagues before returning to assist the desk in upsell efforts
  • Gave front desk upsell trainings and meetings on improving guest satisfaction and revenue
  • Upsold $350k in hotel rooms in four months as a top 1% seller within this 5-star brand worldwide
  • Had the highest amount of positive reviews by our guests on employee rating surveys (Medallia) four months in a row
  • Checked in Forbes, Amex, LQA secret shoppers and many high status individuals
  • Cross trained in five different departments demonstrating resilience and determination

RELIGIOUS MISSIONARY

The Church of Jesus Christ
12.2018 - 12.2020
  • Led 15 missionaries assisting in teaching and communication skills and building trust with others
  • Went door to door, building relationships with strangers and sharing personal beliefs improving persistency, determination, and goal focus
  • Learned three language to help build relationships and trust with others

Skills

  • Conflict Resolution
  • Goal setting
  • Growth mindset
  • Adaptability
  • Responsive to feedback
  • Strategic thinking

LANGUAGES

Tagalog (Filipino) Fluent
Full Professional

Awards

Eagle Scout - Boy Scouts of America

G5 Presidents Club Top Sales Rep 2024 - Google Fiber

Top Sales Rep in Nashville market 2024 - Google Fiber

Timeline

Sales Manager

Google
02.2025 - Current

DIRECT SALES REPRESENTATIVE

Google
08.2024 - 02.2025

GUEST EXPERIENCE EXPERT

Gaylord Opryland Hotel and Resort
03.2024 - 08.2024

HOTEL FRONT DESK RECEPTIONIST

The Four Seasons
01.2023 - 11.2023

RELIGIOUS MISSIONARY

The Church of Jesus Christ
12.2018 - 12.2020

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Ethan Williams