Chance Hill
Houston,TX
Summary
As a Strategic Account Manager with a proven track record of closing over 1 million dollars in sales, bringing a unique blend of technical acumen and sales expertise to drive business growth. The journey from a top-performing Account Executive, to Team Lead, and now Strategic Account Manager attests to the ability to excel in dynamic environments. Leveraging product knowledge, specializing in forging lasting client partnerships through effective communication and tailored solutions. With a knack for problem-solving and market analysis, consistently identified opportunities, negotiated deals, and surpassed revenue targets. Adaptability and leadership skills make it second nature to collaborate seamlessly with cross-functional teams, ensuring client success and long-term satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Technical Toolboxes
Houston, TX
03.2023 - Current
- Manage portfolio of 45 high-value strategic accounts, driving customer satisfaction, product adoption, and revenue growth.
- Identify and address client needs, providing tailored solutions to enhance operational efficiency and meet business objectives.
- Primary point of contact for clients, offering trusted advice and support for organizations.
- Conduct compelling product demonstrations, webinars, and presentations, showcasing SaaS solution value.
- Negotiate and finalize sales contracts, ensuring growth with integrity.
- Collaborate with product development team to relay customer feedback and contribute to product improvements.
- Analyze customer usage data to identify upselling and cross-selling opportunities.
Sales Team Lead
Fivestars By Sumup
Houston, TX
02.2022 - 03.2023
- Led high-performing sales team and consistently surpassed sales targets.
- Conducted fieldwork alongside team members to provide hands-on support and guidance.
- Developed and implemented innovative prospecting strategies to expand client base.
- Fostered sales growth by identifying opportunities through strategic networking and relationship building.
- Managed complete sales cycle, from initial contact to acquisition of loyal customers.
- Conducted one-on-one coaching sessions to enhance team members' skills and facilitate personal growth.
- Established and maintained solid customer base by prioritizing client relationships.
Sales Consultant
Elevation Roofing
Houston, TX
08.2021 - 02.2022
- Applied consultative sales approach to understand customer needs, delivering highly relevant recommendations.
- Thrived in rapidly changing, competitive environment by continuously aligning strategies with market dynamics and customer expectations.
- Enhanced sales by assessing purchase requirements and offering best-fit company solutions, resulting in increased revenue and customer satisfaction.
- Conducted in-depth market research and analyzed industry trends to stay ahead of competition and offer cutting-edge solutions to customers.
Emergency Medical Technician
Haynes Ambulance
Montgomery, AL
02.2017 - 08.2021
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Responded to over 12 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
Personal Trainer
C.Hill Fitness
08.2016 - 04.2017
- Expert in designing and implementing personalized fitness programs for clients of all ages and fitness levels.
- Successfully managed all aspects of personal training business, including business development, marketing, and financial management.
- Cultivated strong client relationships through exceptional interpersonal and communication skills, motivating clients to maintain consistent workout routines and lifestyle changes.
Education
Associate of Science - Emergency Medical Services
H. Councill Trenholm State Community College
Montgomery, AL01.2016
Skills
- Sales and Business Development
- Technical Product Knowledge
- Written and Verbal Communication
- Relationship Building
- Salesforce
- Data Analysis
- Problem Solving
- Negotiation
- Presentations
- Team Collaboration
- Market Research
- Adaptability
Accomplishments
- Closed $1.6 million in business within the first 6 months of being ramped as a Strategic Account Manager, exceeding the company's expectations.
- Generated $500,000 in net new revenue through proactive upselling and cross-selling strategies.
- Achieved recognition as the top-performing Account Executive out of 100 reps in the company, consistently closing between $20,000 to $30,000 in monthly sales.
- Promoted to Team Lead of the top-performing team within the company, consisting of 12 teams.
Certification
- CSP - Certified Sales Professional
- Licensed Emergency Medical Technician - 2017-Present
- First Aid/CPR Certified
- AED Certified
Timeline
Strategic Account Manager
Technical Toolboxes
03.2023 - Current
Sales Team Lead
Fivestars By Sumup
02.2022 - 03.2023
Sales Consultant
Elevation Roofing
08.2021 - 02.2022
Emergency Medical Technician
Haynes Ambulance
02.2017 - 08.2021
Personal Trainer
C.Hill Fitness
08.2016 - 04.2017
Associate of Science - Emergency Medical Services
H. Councill Trenholm State Community College