Ethan Wright
Summary
With a proven track record at Brewton Parker College, My expertise in exceptional customer service has consistently enhanced organizational efficiency and client satisfaction, achieving significant improvements in team performance and operational productivity. Adept at enhancing team performance, demonstrated through a pivotal role at Brewton Parker College. Leveraged critical thinking and exceptional customer service to exceed productivity goals. Achieved significant improvements in efficiency and team motivation, ensuring high-quality standards and fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Cashier
Pike Recreation Center
08.2015 - 05.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Line Cook
The Oink Joint
09.2016 - 04.2017
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat customers.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Server
Kobe Japanese Grill+ Sushi Bar
06.2017 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
Boatswains Mate
United States Navy
04.2019 - 06.2021
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Performed Search and Rescue (SAR) operations and responded to both military and civilian ships needing assistance.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing, and transferring of personnel and cargo.
- Directed ship navigation and route preparation.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Operated large marine vessels by adjusting speed, steering craft and utilizing navigation instruments.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Utilized navigation expertise and tools to set courses and determine ship position throughout travel.
- Inspected and assessed telecommunication systems and navigational instruments to prepare for and manage safe piloting.
- Employed telecommunications equipment to coordinate marine traffic and organize navigation.
- Determined speeds by using charts, area plotting sheets and compasses.
Picker Packer
Amazon
09.2021 - 07.2022
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
-
Maintenance Assistant
Brewton Parker College
08.2023 - 05.2024
- Maintained safety conditions and standards in facility.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
Esports Team Manager
Brewton Parker College
08.2023 - 05.2024
- Maintained a healthy work-life balance among players by promoting wellness initiatives such as exercise routines or stress management techniques.
- Assisted in content creation efforts, contributing ideas for promotional materials such as videos or interviews featuring the team''s players.
- Provided consistent feedback to players, helping them refine their strategies and improve their gameplay.
- Fostered long-term stability within our organization by retaining key personnel through negotiation of contract extensions.
- Cultivated an inclusive environment for all members of the esports organization through open communication channels and supportive policies.
- Coordinated with coaches to develop comprehensive practice schedules, optimizing player skill development.
- Organized and oversaw special events such as parties, tournaments and team-building activities.
Education
High School Diploma -
Pike County High School
Zebulon, GA05.2019
GED -
West Georgia Technical College
La Grange, GA05.2019
Associate of Arts - Business Administration
Brewton-Parker College
Mount Vernon, GA12.2024
Skills
Critical Thinking
Team motivation
Task Delegation
Clear Communication
Relationship Building
Patience and Empathy
Work Ethic and Integrity
Time management skills
Reliability and punctuality
Exceptional customer service
Hospitality service expertise
Languages
English
Native or Bilingual
Timeline
Maintenance Assistant
Brewton Parker College
08.2023 - 05.2024
Esports Team Manager
Brewton Parker College
08.2023 - 05.2024
Picker Packer
Amazon
09.2021 - 07.2022
Boatswains Mate
United States Navy
04.2019 - 06.2021
Server
Kobe Japanese Grill+ Sushi Bar
06.2017 - 02.2018
Line Cook
The Oink Joint
09.2016 - 04.2017
Cashier
Pike Recreation Center
08.2015 - 05.2016
High School Diploma -
Pike County High School
GED -
West Georgia Technical College
Associate of Arts - Business Administration
Brewton-Parker College
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