Ethan Zollinger
Watauga
Summary
Dynamic Shift Leader at Tommy’s Express Car Wash with a strong focus on team motivation and customer service excellence. Proven ability to enhance operational efficiency and resolve issues promptly. Skilled in cash handling and staff training.
Entering into any of my jobs as a beginner, but pushing to be the best, then growing with my team and management to create a productive, fun, and professional environment. My biggest achievement is being able to learn and grow when given the opportunity.
Overview
4
4
years of professional experience
Work History
Shift Leader
Tommy’s Express Car Wash
09.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational best practices and customer service standards.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with management on performance reviews, contributing insights for staff development initiatives.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Completed daily tasks, such as Pit, Blower-room, Parking Lot, Pressure Washing, cleaning bathrooms, Flight Deck, storage rooms, and the break room.
HVAC Assistant
Z’S Heating and Air LLC
02.2024 - 08.2025
- Observed experienced technicians to gain knowledge on system diagnostics and repairs.
- Documented service calls and repairs performed for accurate record-keeping.
- Participated in training sessions to enhance technical skills and HVAC knowledge.
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
Cart Pusher And Stocking Associate
Walmart
04.2023 - 08.2024
- Assisted in maintaining organized shopping carts throughout store premises.
- Ensured timely collection and return of carts to designated areas.
- Collaborated with team members to manage peak hours effectively.
- Provided excellent customer service by assisting shoppers with cart needs.
- Trained new staff on safe handling and organization of carts.
- Assisted customers in loading groceries into cars.
- Reduced potential hazards by promptly collecting stray shopping carts from parking areas and surrounding streets.
Online Personal Shopper
Target
07.2022 - 12.2022
- Traveled to job sites for both scheduled and emergency appointments.
- Repaired and replaced motors, bearings and belts.
- Assisted customers in selecting products based on personal preferences and needs.
- Researched product availability and alternatives to enhance shopping experience.
- Collaborated with team members to streamline order fulfillment processes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
HVAC Assistant
North Texas Comfort Heating and Air LLC
05.2022 - 09.2022
- Assisted in installation and maintenance of HVAC systems under supervision.
- Supported troubleshooting efforts for heating and cooling equipment issues.
- Learned to operate tools and equipment safely in compliance with regulations.
- Helped with inventory management, ensuring availability of necessary parts and supplies.
Education
High School Diploma - Biology
University of Arlington Texas
ArlingtonSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Training assistance
- Team supervision
- Staff education and training
- POS system operation
- Inventory counts
- Role modeling
- Staff development
- Professional appearance
- Client support
- Rules enforcement
- Heavy lifting
- Teamwork and collaboration
- Strong work ethic
- Willing to learn
- Product packaging
- Issue resolution
Timeline
Shift Leader
Tommy’s Express Car Wash
09.2024 - Current
HVAC Assistant
Z’S Heating and Air LLC
02.2024 - 08.2025
Cart Pusher And Stocking Associate
Walmart
04.2023 - 08.2024
Online Personal Shopper
Target
07.2022 - 12.2022
HVAC Assistant
North Texas Comfort Heating and Air LLC
05.2022 - 09.2022
High School Diploma - Biology
University of Arlington Texas