Summary
Overview
Work History
Education
Skills
References
Timeline
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Ethan C. Grewe

Star,ID

Summary

Dedicated student at Boise State University successfully balancing academic pursuits in Criminal Justice and Psychology while covering 100% of expenses. Maintained full-time position, demonstrating commitment to education and professional growth. Consistently achieved Dean's list status through hard work and determination, showcasing ability to excel in demanding academic environment.

Overview

7
7
years of professional experience

Work History

Service Manager

Chipotle
02.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Analyzed service reports to identify areas of improvement.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Kitchen Manager

Chipolte
01.2022 - Current
  • Supervise up to 9 employees, oversee customer service and quality control, incumbent Shift Manager
  • Communicate with crew members and customers effectively in order to ensure great customer service and attention to detail
  • Ensure the kitchen is properly cleaned and sanitized
  • Oversee food preparation and grill management
  • Monitor kitchen equipment and ensure it is kept in good working order; making sure malfunctioning equipment is repaired as quickly as possible
  • Oversee delivery, inventory and order management
  • Lead for maintaining Ecosure/Food Safety regulations
  • Communicate with general manager and corporate on daily/monthly budgets, staffing, financial review and product orders
  • Assist with training and evaluations for new and existing staff
  • Involved in interviewing process and selection
  • Prepare weekly staff scheduling and responsible for obtaining illness/vacation coverage
  • Work 35 hours a week while attending school full-time

Sales Associate

Ace Hardware
08.2021 - 12.2021
  • Assisted in receiving, stocking and pricing all merchandise
  • Helped maintain a clean and orderly store and merchandise presentation
  • Maintained the highest level of customer service, while answering customer questions, concerns and assisting with product choices
  • Trained to work in every department within the store
  • Drove company truck and delivered merchandise as needed for customers
  • Loss prevention assistance when needed
  • Fork lift certified

Sales Associate

Ace Hardware
01.2018 - 12.2021
  • Supervised up to five employees
  • Assisted in receiving, stocking and pricing all merchandise
  • Helped maintain a clean and orderly merchandise presentation and overall store representation
  • Maintained the highest level of customer service, while answering customer questions and assisting with product choices
  • Trained to work in every department within the store
  • Handled customer concerns and returns when manager was unavailable
  • Assisted with vacation coverage of managerial staff
  • Loss prevention assistance when needed
  • Installed loss prevention measures to prevent theft
  • Worked part-time while attending high school and full-time over vacations

Education

Bachelor of Science - Criminal Justice, Minor in Psychology

Boise State University
Boise, Idaho
05.2025

Skills

  • Customer Service
  • Team Leadership
  • Communication Skills
  • Loss Prevention
  • Time Management
  • Financial Analysis & Reporting
  • Regulatory Compliance
  • Operational Excellence
  • Inventory Control
  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Team collaboration and leadership
  • Documentation and reporting
  • Service scheduling
  • New employee hiring

References

Available Upon Request

Timeline

Service Manager

Chipotle
02.2025 - Current

Kitchen Manager

Chipolte
01.2022 - Current

Sales Associate

Ace Hardware
08.2021 - 12.2021

Sales Associate

Ace Hardware
01.2018 - 12.2021

Bachelor of Science - Criminal Justice, Minor in Psychology

Boise State University

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Ethan C. Grewe