Ethan Huy

Handling and resolving IT service requests with the assistance of Active Directory, Azure, SCCM, and PowerShell.

Recording and maintaining detailed documentation of user-reported issues.

Implementing PXE imaging procedures for secure and efficient setup within network.
Configuring and deploying FIDO Keys for added security and access control.

IT Asset managing and surplus using curated spreadsheets.

Completing various administrative STD forms to ensure compliance with state regulations.

Providing personalized one-on-one tutoring sessions to students seeking assistance in Macro and Microeconomic courses.

Creating and sharing study materials to enhance student understanding.

Evaluating student progress and offering feedback to improve academic performance.

Advising students on additional resources and references to support their studies.

Coordinating tutoring schedules and managing multiple student sessions

Excelling in multitasking and handling various tasks simultaneously.

Providing exceptional customer service by addressing inquiries, resolving complaints, and offering assistance in a friendly and professional manner.

Accurately inputting information into computer systems such as customer details, shipping addresses, and tracking numbers.

Efficiently sorting, processing, and organizing incoming and outgoing mail, packages, and parcels.

Applying extensive knowledge of shipping procedures, preparing packages, generating shipping labels, and using tracking systems to monitor packages’ progress.

Processing transactions, handling money, and maintaining accurate financial records.

Handling of confidential student academic data

Utilizing educational technology such as Synergy Gradebook and Google Classroom

Setting up and distributing apparatuses, equipment, and materials for class experiments

Systematizing storage supplies and chemicals in storerooms and participating in any cleanup effort to ensure a safe and well-kept lab environment

Working as a customer service representative through the telephone in a fast paced, busy work environment.

Helping provide students, alumni, and parents with helpful information in regard to school policy, attendance, and web support.

Maintaining and organizing of confidential data, paperwork, files, and archives.

Skillfully operating office machinery such as printers, copying machines, and date stampers.