Ethaniel Archer
Austin
Summary
Detail-focused and dependable Data Entry Specialist with over a year of experience managing digital records and supporting retail operations remotely. Proven ability to maintain data accuracy, communicate clearly across virtual platforms, and adapt quickly to new software and processes. Skilled in online inventory management, customer service, and database maintenance. Seeking remote opportunities where I can leverage my organizational skills, fast learning, and strong work ethic to support efficient team operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Limbo Jewelry Design
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Senior Sales Associate and Employee Trainer
Tomlinson'S Feed & Pet
08.2021 - 03.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
Appointment Coordinator
The Forefront Network
11.2020 - 08.2021
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Collaborated with team members to improve overall productivity and communication within the office.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
Box Office Staff Member
University Of Texas At Austin
08.2017 - 03.2020
- Kept the box office area clean and organized, creating a welcoming environment for patrons.
- Contributed to the growth of group sales by actively marketing discounts and package deals to potential customers.
- Collaborated with other team members to ensure a smooth operation during high-traffic hours.
- Continuously updated personal knowledge of industry trends and best practices in order to enhance job performance and box office success.
- Participated in regular staff meetings to discuss strategies for improving overall box office performance.
- Streamlined ticket sales process for faster transactions and improved customer experience.
- Handled will-call tickets efficiently, ensuring timely delivery to waiting guests.
- Processed refunds and exchanges according to company policies while maintaining excellent customer relations.
- Cultivated strong relationships with returning patrons, encouraging continued support of the venue''s events and performances.
- Provided exceptional customer service by answering phone calls promptly and addressing online inquiries effectively.
- Managed cash register accurately, ensuring proper handling of all transactions.
- Tracked daily sales reports for management review, contributing to data-driven decision-making processes.
- Maintained up-to-date knowledge on current and upcoming shows to provide accurate information to patrons.
- Resolved customer concerns and inquiries professionally, maintaining a positive atmosphere at the box office.
Education
Bachelor of Arts - Music
Bridgewater College
BridgewaterAssociate of Arts - General Studies
Austin Community College
Austin, TXCertification - Database Management
Pruden School For Industry And Technology
Suffolk06-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Inventory control
- Customer relationship management
- Administrative skills
- Account management
- Data review
Certification
- Oracle SQL
- Microsoft SQL
Timeline
General Manager
Limbo Jewelry Design
06.2023 - Current
Senior Sales Associate and Employee Trainer
Tomlinson'S Feed & Pet
08.2021 - 03.2023
Appointment Coordinator
The Forefront Network
11.2020 - 08.2021
Box Office Staff Member
University Of Texas At Austin
08.2017 - 03.2020
Bachelor of Arts - Music
Bridgewater College
Associate of Arts - General Studies
Austin Community College
Certification - Database Management
Pruden School For Industry And Technology
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