Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Ethan Kallesen

Ethan Kallesen

Orlando,FL

Summary

Detail-oriented Customer Service Professional with over 10 years of hands-on experience in diverse retail and call center settings. Customer-focused individual proficient in managing both inbound and outbound calls. Recognized for meeting and exceeding all up-sales goals through attentive, individualized service and concise communication with team-members and customers alike.

Overview

14
14
years of professional experience

Work History

Crew Member

Trader Joes
Orlando, FL
07.2023 - Current
  • Maintained a deep understanding and knowledge of Trader Joes values
  • Received numerous customer “shout outs” based on positive customer experience
  • Helped customers with special orders and bulk purchases
  • Cultivated a knowledge of Trader Joes products to best suggest items for customers.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Resolved customer complaints in a professional manner.
  • Informed customers about daily specials in an engaging manner.
  • Drove team success by quickly completing assigned tasks.
  • Explained current promotional information and items to patrons.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Itinerary Planner

Disney Destinations (Contact Center)
01.2017 - 01.2018
  • Created customized itineraries based on customer requests, budgets and interests.
  • Identified opportunities to upsell additional products or services related to vacations.
  • Ranked consistently in the top percentage of Guest Surveys.
  • Maintained knowledge-base of important dates, tours, and special events to better service guests
  • De-escalated calls from dissatisfied guests
  • Processed payments for guests ensuring total adherence to PCI and company standards.
  • Helped plan and coordinate daily activities for guests
  • Stayed up to date on travel industry, policies and restrictions.
  • Completed ongoing training with company and travel partners.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Maintained accurate documentation of customer interactions in a computer database.

Owner

Florida Keys and Strings
01.2010 - 01.2017
  • Managed customer base of 50+ music students.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Crafted curriculum to meet the individual needs of each student.
  • Planned and coordinated biannual recitals to showcase student progress.
  • Created ad campaigns to attract more clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Education

State of Florida High School Diploma -

Homeschool
03.2007

Skills

  • Customer Engagement
  • Customer Service
  • Telephone Etiquette
  • Time Management
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Taking Orders
  • Sales Expertise
  • Call Center Operations
  • Customer Education
  • Issue Resolution
  • Payment Processing
  • Product Recommendations
  • Analytical Abilities
  • Interpersonal Skills

Timeline

Crew Member

Trader Joes
07.2023 - Current

Itinerary Planner

Disney Destinations (Contact Center)
01.2017 - 01.2018

Owner

Florida Keys and Strings
01.2010 - 01.2017

State of Florida High School Diploma -

Homeschool

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Ethan Kallesen