Ethan Murphy
Tampa,FL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent Assistant
Marilyn Cochran - Allstate Insurance Agency Owner
01.2016 - Current
- Answering phones, responding to emails, and handling inquiries from clients.
- Arranging meetings, appointments, and follow-ups for the insurance agents.
- Preparing, filing, and maintaining insurance documents, applications, and policies.
- Utilizing CRM systems and other software tools effectively to support the agents' activities.
Lumber Sales Associate
Home Depot
01.2020 - 01.2022
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Participated in ongoing safety training initiatives, ensuring adherence to workplace safety protocols while handling heavy materials or machinery.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
Crew Member
AMC Theatres
01.2018 - 01.2020
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Boosted repeat customer rates by providing friendly and engaging service.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Associate of Science - Cyber Security
Hillsborough Community College
Tampa, FL05.2024
Customer Service Representative 4-40 License
Diana Fink - Central Insurance School
Saint Petersburg, United States07.2023
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Telecommunication skills
- Computer proficiency
- Customer service expert
- Client relations
Accomplishments
Continuous Learning: Actively participating in ongoing education and training opportunities to stay updated on industry changes, new products, or regulatory updates.
Adaptability: Quickly adapting to new procedures, tools, or changes in the industry, showing flexibility and willingness to learn.
Collaboration: Working effectively with insurance agents and other team members, contributing to a collaborative and supportive work environment.
Process Improvement: Identifying and suggesting improvements to existing processes or procedures that enhance efficiency or customer service.
Timeline
Lumber Sales Associate
Home Depot
01.2020 - 01.2022
Crew Member
AMC Theatres
01.2018 - 01.2020
Insurance Sales Agent Assistant
Marilyn Cochran - Allstate Insurance Agency Owner
01.2016 - Current
Associate of Science - Cyber Security
Hillsborough Community College
Customer Service Representative 4-40 License
Diana Fink - Central Insurance School
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