Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Breanna Morris

Belton,Texas

Summary

Highly accomplished and results-driven Branch Manager with 8+ years of experience in financial services and customer relationship management. Proven ability to guide customers toward financial well-being, drive branch growth, and foster strong team collaboration. Seeking to leverage leadership and financial expertise to contribute to Texell's success.

Overview

11
11
years of professional experience

Work History

Branch Manager

World Acceptance Corporation
12.2016 - Current
  • Promoted to Branch Manager in 2020 based on strong performance and demonstrated leadership potential.
  • Grew office accounts from 600 to 1150 through strategic referrals and community outreach initiatives.
  • Increased tax service client base by over 300% (from 35 to 150 customers) since becoming Branch Manager in 2020, significantly contributing to branch revenue.
  • Managed and mentored a high-performing team of four Financial Service Representatives, successfully promoting three FSRs into management positions in their own offices.
  • Provided top-tier service, resolving complex inquiries and concerns for over 1,150 customers, ensuring high satisfaction and comprehensive product understanding.
  • Guided customers toward upward credit mobility by providing personalized financial education and tailored solutions, resulting in improved financial literacy and customer retention.
  • Identified customer financial challenges and developed customized solutions, including tax services and loan products, to meet both immediate needs and long-term financial goals.
  • Cultivated a collaborative and supportive branch environment, leveraging team strengths to consistently achieve collective branch objectives.
  • Maintained strong customer relationships, building community engagement and fostering loyalty within the branch.

Infant/Toddler Teacher

Little Angels MDO
09.2014 - 05.2018
  • Designed and implemented age-appropriate lesson plans and activities that fostered cognitive, social, and emotional development for infants and toddlers.
  • Led engaging play and learning activities, including songs, games, finger plays, to promote individual and group participation.
  • Enriched daily programs by incorporating diverse teaching methods, enhancing the learning experience for young children.
  • Managed classroom supplies and materials, proactively informing the Director of needs to ensure smooth operation.

Daycare Teacher

Peanut Gallery
03.2015 - 12.2016
  • Fostered a positive and inclusive learning environment, ensuring the well-being and engagement of all children.
  • Documented and communicated daily milestones and progress to parents, maintaining transparent and supportive relationships.
  • Collaborated with preschool teachers and leaders to implement a developmentally appropriate curriculum, ensuring a balanced daily schedule of activities.

Education

Temple College
Temple, Texas
05.2016

High School Diploma - undefined

Rogers High School
Rogers, Texas
05.2014

Skills

  • Technical Skills:
  • Proficient in multi-line phone systems, fax machines, financial software (OTIS, LOS, REPAY, NEXUS, CRYPTON, EQUIFAX, WORKDAY, POWER BI), Office 365, and copiers Typing Speed: 55 WPM
  • Soft Skills:
  • Customer Relationship Management, Financial Counseling, Team Leadership, Communication, Problem-Solving, Conflict Resolution, Relationship Building, Mentorship, Financial Literacy Education, Sales Acumen, Compliance Adherence
  • Other Relevant Skills:
  • Data Entry, Office Administration

Languages

English (Native)

Timeline

Branch Manager

World Acceptance Corporation
12.2016 - Current

Daycare Teacher

Peanut Gallery
03.2015 - 12.2016

Infant/Toddler Teacher

Little Angels MDO
09.2014 - 05.2018

High School Diploma - undefined

Rogers High School

Temple College

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Breanna Morris