Ethans Lemke
Canyon
Summary
Dedicated and result-driven management professional with 4 years of leadership experience at Loves Travel Stops as a Customer Service Manager. Skilled in team leadership, operational management, and customer service excellence. Proven track record of driving revenue growth, streamlining processes, and fostering a collaborative and high-performance work environment.
Overview
6
6
years of professional experience
Work History
Order Replenish Merchandiser
Coca Cola Southwest Beverages
06.2024 - Current
- Audit all stores within route to ensure quality orders are placed to drive volume.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Work with route store managers to drive profit, meet volume goals, and provide sales data.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained an updated knowledge base of current products, services, pricing, and promotions.
Customer Service Manager
Loves Truck Stop
03.2020 - 03.2024
- Managed service schedules and coordinated with technicians to ensure timely and efficient service delivery.
- Resolved customer concerns promptly, focusing strongly on quality and customer retention.
- Collaborated with the management team to identify and implement process improvements.
- Provided excellent customer service to all guests, demonstrating strong communication and problem solving skills.
- engaged in active listening techniques in order to properly understand customer concerns about their vehicle.
- Managed truck care operations, including supervising a team of 15 technicians, scheduling shifts, and ensuring quality service.
- Ensured compliance with company policies and safety standards, maintaining a strong operational track record.
Order Selector
Affiliated Foods Inc.
09.2019 - 03.2020
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Transported merchandise pallets to move in warehouse.
- Assisted various departments during busy periods to ensure all areas were covered and fully staffed.
Education
No Degree - Business Management
West Texas A&M University
Canyon, TX04-2027
High School Diploma -
Pampa High School
Pampa, TX05-2019
Skills
- Leadership and team building
- Schedule management
- Time management
- Staff training/development
- Training and coaching
- Team Deployment
- Customer staging
- Workflow management
Timeline
Order Replenish Merchandiser
Coca Cola Southwest Beverages
06.2024 - Current
Customer Service Manager
Loves Truck Stop
03.2020 - 03.2024
Order Selector
Affiliated Foods Inc.
09.2019 - 03.2020
No Degree - Business Management
West Texas A&M University
High School Diploma -
Pampa High School
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