Ethan Sillart
Riverview,FL
Summary
Reliable and skilled specialist with experience in technical, and customer service roles. Proven track record of successfully streamlining business operations and process improvements. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
CDS Specialist
Copart, Inc.
10.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with dealers to deliver timely support.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reviewed project plans and timelines.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
Customer Service Representative
Copart, Inc.
09.2022 - 10.2023
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
Operations Specialist
TEKsystems
05.2022 - 09.2022
- Collected, arranged, and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Optimized client experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
Data Entry Specialist
The Law Offices of Gonzalez & Associates
06.2021 - 06.2022
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Conducted audits of existing data entry processes.
- Followed data entry protocols, rules and regulations.
- Updated and maintained client information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Created spreadsheets for more efficient recordkeeping.
Customer Service Associate
Walgreens
06.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Cyber Security
University of South Florida
Tampa, FL05.2025
Associate of Science - Cyber Security
Hillsborough Community College
Tampa, FL10.2023
High School Diploma -
East Bay High School
Gibsonton, FL05.2021
Skills
- Emergency Response
- Quality Assurance
- Customer Relations
- Root Cause Analysis
- Expert in multiple software platforms
- Documentation Management
- Technical communication
- Problem-solving aptitude
- Organizational Skills
- Time management abilities
- Attention to Detail
- Multitasking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
CDS Specialist
Copart, Inc.
10.2023 - Current
Customer Service Representative
Copart, Inc.
09.2022 - 10.2023
Operations Specialist
TEKsystems
05.2022 - 09.2022
Data Entry Specialist
The Law Offices of Gonzalez & Associates
06.2021 - 06.2022
Customer Service Associate
Walgreens
06.2021 - 10.2021
Bachelor of Science - Cyber Security
University of South Florida
Associate of Science - Cyber Security
Hillsborough Community College
High School Diploma -
East Bay High School
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