Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan T Godfrey

Godley

Summary

Results-driven Service Manager with over 19 years of experience in performance optimization and customer service. Proven ability to mentor technicians and streamline operations, achieving high levels of customer satisfaction and productivity.

Overview

20
20
years of professional experience

Work History

Service Manager/CSR/Service Technician

Sunbelt Rentals
Burleson, Grapevine, Arlington, Lake Worth
10.2005 - Current
  • Oversee all service documentation, encompassing work orders, employee time cards, and warranty approvals.
  • Drove customer satisfaction and sales on preventative maintenance and manufacturer specifications.
  • Detail the cost and time requirements, and obtain customer approval prior to initiating unforeseen repairs.
  • Train and mentor technicians to deliver superior service, with a focus on quality and safety.
  • Direct service-related operations, featuring parts inventory control and cost-estimate validation.
  • Monitor repair progress, and contact customers regarding delays and/or cost differentials.
  • Handle escalated customer issues with sound business acumen, and focus on customer satisfaction.
  • Oversee daily schedules and team activities through morning meetings with all workshop departments.
  • Determine schedules, sequences, and assignments for work activities based on work priority, the quantity of equipment, and the skill of personnel.
  • Maintain equipment in good working order with regular preventative maintenance.
  • Keep the team ready for daily demands with the proper amount of tools, equipment, and replacement parts.
  • Achieve work objectives by prioritizing jobs, organizing schedules, and coordinating assignments.
  • Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions, or violations of procedures and safety rules.
  • Promote a performance-driven culture through regular employee evaluations.
  • Manage operations of Sunbelt Rentals Service Center, integrating team scheduling and management, resource allocation, and everyday issue resolution.
  • Developed and maintained relationships with customers, vendors, and suppliers.

Executive Pastor

Hope Church Cleburne
Cleburne
10.2015 - 09.2019
  • Recruited, trained, managed, evaluated, and provided pastoral care to staff members.
  • Coordinated with other ministries to ensure effective communication of mission objectives.
  • Provided spiritual leadership and guidance to church staff, members, and volunteers.
  • Developed strategic plans for short-term and long-term ministry goals.
  • Maintained relationships with local churches through regular visits or correspondence.
  • Visited, counseled, and prayed with church members to provide pastoral care.
  • Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
  • Reached out to unchurched, new residents or inactive church members.
  • Preached and ministered to members and congregation through multiple avenues of communication.
  • Liaised with church staff and ministry discuss church growth objectives.
  • Collaborated with staff and volunteers to administer pastoral care in times of celebration and grief.
  • Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
  • Conducted special services like baptisms, weddings, and funerals.
  • Officiated weddings and led funeral services for church members.
  • Studied and interpreted religious laws, doctrines and traditions.
  • Prepared participants for roles in ceremonies, services or events.
  • Engaged in interfaith, community and recreational activities for religious programs.
  • Met with individuals in hospitals and prisons, offering comfort and support.
  • Planned special ceremonies, services and events in coordination with families and individuals.
  • Instructed and guided individuals converting to new faith.
  • Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.

Education

Pastoral

Christ For The Nations Institute
Dallas, TX
05-2001

Skills

  • Team leadership
  • Preventive maintenance
  • Service documentation
  • Performance optimization
  • Service authorization
  • Customer service
  • Productivity management
  • Analytical and critical thinking
  • Effective communication
  • Conflict resolution
  • Decision-making
  • Training & Development
  • Quality assurance
  • Leadership

Timeline

Executive Pastor

Hope Church Cleburne
10.2015 - 09.2019

Service Manager/CSR/Service Technician

Sunbelt Rentals
10.2005 - Current

Pastoral

Christ For The Nations Institute

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