ETHEAL THOMAS
Summary
Successful customer service assistant with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority, CTA
09.2014 - Current
- Give information and direction on how to navigate CTA throughout City and Suburbs.
- Assist customers at kiosk for train and bus tickets.
- Assist handicap customers with wheel chair accessibility on and off train.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
Education
Bachelor of Arts - Business
CHICAGO STATE UNIVERSITY
Chicago, IL05.2011
High School Diploma -
JAMES M. BOWEN
Chicago, IL06.1990
Skills
- Customer Service
- De-Escalation Techniques
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Relations
Timeline
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority, CTA
09.2014 - Current
Bachelor of Arts - Business
CHICAGO STATE UNIVERSITY
High School Diploma -
JAMES M. BOWEN
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