Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Ethel Ealy

Louisville,KY

Summary

Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Top-notch Customer Service with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Chief Executive Officer

Glamorous Honeys
11.2019 - Current
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Oversaw divisional marketing, advertising and new product development.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

Home Health Aide

Homestead
01.2013 - 12.2018
  • Improved patients' comfort with massage and application of topical treatments.
  • Transported clients for medical and personal outings.
  • Assisted disabled clients to support independence and well-being.
  • Developed and implemented care plans for clients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Scheduled and coordinated medical appointments.
  • Administered medications in accordance with doctor's instructions.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Researched and recommended community resources to meet clients' needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Assisted with end-of-life care.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Food Expeditor

IHOP
08.2016 - 02.2017
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored dining room inventory and replenished as necessary.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Organized dining area based on reservations, minimizing waiting times.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted customers with carry-out service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Greeted customers and provided menus upon arrival to dining room.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Assisted with bussing tables and cleaning up spills.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Cashier

Meijer
08.2014 - 03.2016
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Set up new sales displays each week with fresh merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Checked personal identifications during alcohol and tobacco sales.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Medical Assistant

Bluegrass Pain Consultants
06.2011 - 12.2014
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Assistant Manager

Underground By Journeys
10.2013 - 06.2014
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Monitored security to protect employees, customers and property.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Created employee schedules to align coverage with forecasted demands.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Launched quality assurance practices for each phase of development
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.
  • Reviewed sales and gross profit report to assess company efficiency.

Education

Associate of Arts - Event Planner

Ashworth College
Norcross, GA
01.2015

Associate of Science - Medical Assisting

Brown Mackie College
Louisville, KY
04.2011

High School Diploma -

Senford High School
Los Angeles, CA
03.1995

Associate of Applied Science - Patient Care Tech

Ross Nursing
Detroit, MI
01.1993

Skills

  • Procedure Redesign
  • Employee Motivation and Performance
  • Corporate Strategy and Development
  • Effective Communicator and Public Speaker
  • Operational Analysis
  • Budgetary Oversight
  • Operating Budget
  • Policy Development and Optimization
  • Attention to Quality
  • Organizational Leadership
  • Relationship Management
  • Articulate Communication
  • Leadership and People Development
  • Analytical and Critical Thinker
  • Sales and Marketing

Accomplishments

  • Supervised team of 25 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Herbalist License - 3years
  • COO-C - Chief Operations Officer - Certified
  • Trademark, Glamorous Honeys - 4years

Timeline

Chief Executive Officer

Glamorous Honeys
11.2019 - Current

Food Expeditor

IHOP
08.2016 - 02.2017

Cashier

Meijer
08.2014 - 03.2016

Assistant Manager

Underground By Journeys
10.2013 - 06.2014

Home Health Aide

Homestead
01.2013 - 12.2018

Medical Assistant

Bluegrass Pain Consultants
06.2011 - 12.2014

Associate of Arts - Event Planner

Ashworth College

Associate of Science - Medical Assisting

Brown Mackie College

High School Diploma -

Senford High School

Associate of Applied Science - Patient Care Tech

Ross Nursing

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Ethel Ealy