ETHEL MACKEY
Florissant,MO
Summary
Seeking a full time position within your company where my extensive data entry, customer service, and office experience will be further developed and utilized.
Highly motivated, dependable and hardworking individual. Requires minimum supervision and possesses the skills to solve problems quickly and efficiently - a self-starter. I have more than 27 years of experience in the secretarial and clerical fields. I type 55wpm, and I am proficient in Microsoft word, and Microsoft excel. As a data entry clerk I have experience with proprietary software and I key over 10,000 strokes, and 10 key by touch. I have worked as a customer service representative, receptionist, basic accountant, and a night auditor with cash handling experience. I possess the skills to handle all customer issues in a professional and courteous manner. As an Army Reservists I served as a legal clerk for 13 years and served in the Desert Storm War in 1991. I have been a veteran for 11 years. Completed Lean Six Sigma Green Belt.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PROCUREMENT TECHNICIAN (OA)
DEFENSE CONTRACT MANAGEMENT
03.2014 - Current
- PROCUREMENT TECHNICIAN (OA) (This is a federal job)
- Duties, Accomplishments and Related Skills:
- I work in a position that is in a multi-functional team in the Operations Group of the Defense Contract Management Command Office (DCMC). The organization has mission of responsibility to oversee contractor capability and actions to produce and deliver products services and systems to contract schedule and within cost. My position is principally assigned to monitor contractor's performance under defense contracts which are for advanced military weapons systems and/or subsystems. I delivery reports for actual and potential delays entered database. I interface with contractor personnel and various DCMC functions, Defense Finance and Accounting Services (OFAS) and buying commands.
- I maintain contract requirements such as delivery schedules for ship to, mark for and
- MILSTRIP/Requisition numbers and Contract Data Requirements List (CORL)dollar values, variation in quantity clauses, and other special contract clauses against output products of agency database systems to assure that the database integrity is being maintained. The types of contracts reviewed includes but are not limited to firm fixed price (FFP), cost-plus fixed fee (CPFF), and cost-plus incentive fee (CPIF). These contracts are for the acquisition of advanced weapons systems. When contractual format errors are found I completes a Contract Deficiency Report DD Form 1716) and forward the form for the Administrative Contracting Officer's (ACO) signature.
- I provide contract status acceleration/expedite requests by researching applicable database, contract files, and independently maintain databases and other data sources. Based on the required action. I will initiate a response to requester by correspondence, TWX, fax, and telephone etc. If the conditions and circumstances dictate, I will forward the information for a response by a higher graded position.
- I maintain the integrity of the contract support database to assure an availability of the most current and accurate information is enter and assures accuracy of contractual performance
- Information (production delivery status, contractor performance history, deficiencies in quantity and quality, etc.) into applicable databases. I obtain accurate delivery performance information and develops delivery forecasts regarding contractor's delivery performance. The information may be provided by other DCMC personnel, by authorized contractor representatives, OFAS, and/or procurement activities. I review various cyclical database products such as reports, performance data, and contract/program summaries for current and accurate information. I developed data summaries which are forwarded through the internal/external chain of command. I may act as a designated Trusted Agent.
- I research and interfaces with the cognizant DCMC or contractor personnel to resolve DD Form 250 discrepancies. I maintain daily surveillance of associated DD Form 250 database reports. I take the necessary action to correct any errors as necessary. I enter the Material Inspection and Receiving Report (DD Form 250) into the database within 24 hours of receipt, after reviewing and analyzing the DD Form 250 contents for accuracy and completeness prior to entry into the database.
- I use established office application for word processing, spreadsheet, database communications, presentations and utility computer software. My work is performed through terminal stations and/or personal computer. I know how to access and maintain databases, that the accesses centralized databases. I upload and download data assuring that it is appropriate.
Lead Customer Service Representative
Beauty Trends Inc.
12.2007 - 04.2017
- Answer incoming calls regarding customer purchases.
- Make outbound calls regarding credit card issues and creating a weekly report. Import all orders received thru the 800-call center and via the web. Process in all catalog mail-in orders. Provide customer assistance while
- Developed training programs for new representatives, increasing onboarding efficiency and knowledge retention.
- Implemented process improvements in complaint resolution, reducing response time and enhancing customer experience.
- Analyzed customer feedback to identify trends, informing strategic decisions for product development and service enhancements.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Trained staff on CRM systems, improving data accuracy and streamlining communication processes within the team.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Reviewed associate performance to identify training needs.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Implemented and developed customer service training processes.
- Coordinated cross-departmental collaboration to address complex customer issues, fostering a unified approach to problem-solving.
- Managed escalated customer inquiries with professionalism, ensuring timely resolutions aligned with company policies.
- Mentored junior representatives, providing guidance on best practices and performance improvement strategies.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Led customer service team to enhance service delivery and improve customer satisfaction ratings.
Office Automation Assistant
Defense Contract Audit Agency
12.2011 - 03.2014
- Provides office automation and variety of other support services to management and auditors in a Field Audit Office (FAO) as part of an administrative support team/unit.
- Produces various documents to include audit reports using a variety of word processing software functions while working from handwritten draft, edited copy or electronic files. Final copy may be in one of several formats each requiring the use of a variety of functions to perform extensive editing and frequently involving data from more than one type of software.
- Uses a variety of word processing functions, e.g., to create tables of contents and lists of exhibits. Creates, copies, edits, makes insertions and deletions, and moves text throughout a single document or from one electronic word processing file to another. Stores, retrieves, and prints a variety of documents to include those requiring complex formats such as graphics, tables or spreadsheets within text.
- Ensures documents are in the proper format and that spelling, punctuation, capitalization, and grammar have been verified. Verifies arithmetical accuracy of schedules and exhibits prior to and after typing audit reports. Reproduces, assembles, and distributes completed audit reports and attachments. Consults with document author to resolve questionable material and e-mail document to customer. Ensures final signed document and all other required documentation is filed.
- Uses Agency approved software (e.g., word processing, spreadsheet, and database) in the accomplishment of assigned duties.
- Secures statistical or other information from files and related sources when required, and inputs selected information into appropriate database or spreadsheet files. Sorts, calculates, and retrieves data for both recurring and special reports. Imports completed audit work packages.
- Examines and processes public vouchers for payment to contractors not approved for direct billing to DFAS. Checks that rates and awards are in accordance with contract terms, sport checks accuracy of computations, and ensure vouchers are correct and complete prior to forwarding to staff members for approval. When required, contact contractor representative to explain correct procedures for completion and submission.
- Prepares briefing cards for new contracts and updates cards when modifications are made.
- Prepares actual expense approval letters for travel. Makes travel arrangements for FAO staff as required, including preparation of travel orders. Maintains travel logs for TDY and local travel. Monitors travel budget and submits budget reports to the Region. Checks travel vouchers for accuracy and processes for payment.
- Maintains time and attendance records for office staff and enters in computerized system along with activity codes.
- Archives APPS and other related audit files. Ensures most recent copies of all contracts are downloaded from the Electronic Data
- Access (EDA). May serve as the Electronic Data Access (EDA) point of contact for the FAO.
- Maintains FAO training records, prepares requests for external training and assists inEnsuresling internal training. Tracks continuing professional education credits for audit staff. ensures training records are completed and filed. Maintains FAO training library.
- Assists in or conducts inventories of property including computer hardware, software, and other office equipment. Ensures that office records, files, and reference materials are maintained and disposed of in accordance with Agency regulations and established records and files management practices. This may include traveling to sub offices to help in maintenance/disposition of files, etc.
- Serves as alternate FAO DMIS Systems Administrator assuming full responsibility in the absence or unavailability of the primary systems administrator.
- Serves as alternate FAO Security Control Officer and/or Safety Officer.
- Requests procurement negotiation memorandums (PNMs). Issues requests for overdue PNMs. Inputs pertinent data into DMIS when PNM is received.
- Reviews and distributes FAO e-mail, facsimiles-file as needed.
- Performs a variety of office support services including, but not limited to, managing FAO office supplies using IMPAC credit card mail distribution, recurring report preparation, maintenance and monitoring of audit and administrative suspense files, maintenance of FAO library.
- Greets office visitors and based upon the nature of their business, directs them to the appropriate office or individual, answers telephone.
- Attends PWT meetings and as necessary provides administrative support to the team. Assists audit teams as needed by monitoring and tracking elapsed days, due dates, etc.
- Performs other duties as assigned including back-up duties for other positions in the audit support team/unit.
- Coordinated documentation management to ensure compliance with audit requirements and regulatory standards.
- Developed training materials for staff on new software applications to improve operational effectiveness.
- Led cross-departmental initiatives to optimize data entry procedures, reducing processing times significantly.
- Facilitated communication between departments to ensure timely completion of audit-related tasks and deliverables.
- Evaluated emerging technologies to recommend solutions that align with agency goals and streamline administrative functions.
- Created detailed reports on office performance metrics, informing management decisions and driving improvements.
- Mentored junior staff on best practices for document organization and workflow optimization within the office environment.
- Conducted regular system audits to identify areas for improvement, resulting in enhanced data accuracy and integrity.
- Developed training materials on office automation software for new employees, resulting in a reduction of the learning curve and faster onboarding.
- Supervised the maintenance of equipment such as printers or scanners ensuring optimal functionality during peak business hours.
- Analyzed existing workflows then suggested initiatives that would make use of automated tools leading to higher overall output rates among team members.
- Optimized the use of office resources through inventory management, reducing waste and overhead costs.
- Maintained strict confidentiality of sensitive information, upholding ethical standards at all times.
- Served as corporate liaison for finance, IT, and marketing departments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Streamlined office processes through implementation of automated systems, enhancing overall efficiency and productivity.
- Trained new employees in office procedures, contributing to a seamless integration into the team.
- Implemented new software applications to improve data organization and accessibility for the entire team.
- Contributed to a positive work environment through proactive problem-solving and strong interpersonal skills when interacting with coworkers or customers.
- Increased accuracy in data entry tasks by implementing thorough quality control measures throughout the process.
- Organized electronic filing systems using naming conventions which helped expedite document retrieval when needed in a timely manner.
- Enhanced office efficiency by streamlining filing systems and automating routine tasks.
- Facilitated communication between departments, resulting in improved collaboration and increased productivity.
- Supported efficient workflow by prioritizing daily tasks according to deadlines and urgency levels.
- Collaborated with IT staff to troubleshoot technical issues within the office environment, minimizing downtime for employees impacted by such events.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-efficiency and convenience.
- Provided exceptional administrative support to colleagues, enabling them to focus on their core responsibilities more effectively.
- Developed effective solutions to common problems by researching best practices in office automation processes.
- Assisted with scheduling and organizing meetings, ensuring timely completion of action items and project milestones.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed correspondence with clients and partners, maintaining professional relationships and promoting a positive company image.
- Performed wide-ranging administrative, financial and service-related functions.
Human Resources Assistant
US Army Human Resources Command
06.2010 - 12.2011
- I process physical Exams (PE) Physical Health Assessments (PHA) for the Command Surgeon to evaluate medical conditions and determine Soldier medical fitness. Review and verify Soldiers personnel information on the PHA, AHRC 4123, DA 3349, and SF 507. Assure accuracy of administrative information make sure it is recorded on the appropriate forms. Assures the data in the Physical profile numeric values are identical on the DA 3349, SF 507 and page 8 of the PHA. Review medical conditions that gave Soldier a 3 or 4 in the physical profile and prepare request for current medical conditions that gave Soldier a 3 or 4 in the physical profile and prepare for request for current medical documentation and/or missing information. Prepare Disqualification Letter and "B" code Soldier in Medical Protection System (MEDPROS). Prepare request for additional information, updates appropriate medical folders and prepares cases for any further processing; suspense cases as needed. Makes required photocopies and email to Soldiers Army Knowledge Account (AKO) and/or send by first class mail. Update appropriate computer data base to reflect the physical profile given by the Command Surgeon.
- On a weekly basis, I pull paper physical cases over 45 days from the files. The DA 3349, SF 507 and page 8 of the PHA are printed and prepared for the signature of the Command Surgeon without the additional information requested. Based on the actions taken, updates the appropriate computer data base to include the Soldiers Management System (SMS) and MEDPROS.
- I assure all documents are signed and in proper order. Verify SMS and MEDPROS databases have been updated to reflect the determination of soldiers' medical fitness.
- I communicate with the Commander and/or Deputy Commander regarding work issues or concerns. I follow the team’s concepts. I train new employees workload processes, SMS and MEDPROS. Communicate daily with
- Logistics Health Incorporated (LHI). Knowledge of medical team a thorough knowledge of Army Regulation 40-501. Create new work processes (paper less). Upload retired recall into database (MEDPROS) and input updated data. I incorporate Special Projects in with daily tasks. I Schedule conference with clinicians daily regarding PHA cases. I have extensive telephone contact with Service Member. I instruct service member of PHA process. Scan documents into the system. I create electronic files for individual service member. Maintain Excel Spreadsheet with updated suspense daily. I annotate conversations with the Service Member daily in SMS. Utilize LHI database "Move It" system to retrieve PHA's. I explain to individuals inside and outside the organizational structure including and not limited to RSC's. I answer incoming calls and maintain Personnel Actions in Civilian Personnel Online (CPOL0.
- Managed employee records and ensured compliance with Army regulations.
- Assisted in recruitment processes, including screening and scheduling interviews.
- Coordinated training sessions and tracked participation for development programs.
- Supported performance appraisal processes by compiling feedback and documentation.
Education
Diploma - undefined
Central High School
St. Louis, Mo01.1974
undefined
Meramec Community College
Kirkwood, Moundefined
Legal Clerk School
St. Sam Houston, TXCourt Reporting
Newport Rhode Island Naval Justice School
Newport, RISkills
- Meeting coordination
- Report generation
- Scheduling expertise
- Team player
Certification
Lean Six Sigma-Green Belt Certificate of Completion 1986
Timeline
PROCUREMENT TECHNICIAN (OA)
DEFENSE CONTRACT MANAGEMENT
03.2014 - Current
Office Automation Assistant
Defense Contract Audit Agency
12.2011 - 03.2014
Human Resources Assistant
US Army Human Resources Command
06.2010 - 12.2011
Lead Customer Service Representative
Beauty Trends Inc.
12.2007 - 04.2017
Diploma - undefined
Central High School
undefined
Meramec Community College
undefined
Legal Clerk School
Court Reporting
Newport Rhode Island Naval Justice School