Ethel Manuel
Des Moines,United States
Summary
Positive and upbeat team player with exceptional clerical knowledge and a hardworking mentality. Reliable and enthusiastic Massage Therapist offering the bonus of 20+ years of detail-oriented experience in efficient office management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs.
Overview
27
27
years of professional experience
Work History
Professional Massage Therapist
Manuel Touch Massage Therapy
05.2009 - Current
- 30+ hours of massage per week, providing safe, effective, and appropriate massage techniques including Hot Stone, NeuroMuscular, Deep Tissue, Orthopedic and Pre-natal
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Registered and managed case files, detailed notes and progress to enable client progress and design long-term care programs for return clients.
- Performed sanitization tasks to keep massage environment clean and safe.
- Determined business plan, mission statement and vision
- Brought in consistent revenue, promoting business expansion and diversification of offerings
- Built business to 450 current customers in less than one year by implementing effective marketing and customer engagement plans.
Administrative Assistant
DLL Finance
04.1998 - 11.2016
- Assist Director of Operations and direct reporting managers with administrative functions., promoting excellence in office operations
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Attendance/payroll for managers, contract, and remote staff members
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Implemented updated policies and practices for organization and monitored effect.
Data Conversion Operator
US Postal Service
07.1996 - 04.1998
- Responsibilities include utilizing computer terminals to prepare mail for automated sorting equipment.
- Frequently recognized for 60WPM 10-key proficiency.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Massage Therapy -
Body Wisdom Massage School
Des Moines, IAHigh School Diploma -
Hoover High School
Des Moines, IA05.1994
Skills
- Customer service experience
- Data entry
- Faxing
- Filing
- Form generation
- Reporting
- Networking
- Excellent communication skills
- Proofreading and business writing
- Scheduling and calendar management
- Sensitive material handling
- Social media management
- Sales and Marketing
Accomplishments
- Designed a more efficient Excel template to track and manage office policies and procedures.
- Founding member and 2-year President of employee moral committee responsible for promoting activities for employee mental and physical wellness.
- Collaborated with IT team in the development of our multi-location SharePoint site.
Timeline
Professional Massage Therapist
Manuel Touch Massage Therapy
05.2009 - Current
Administrative Assistant
DLL Finance
04.1998 - 11.2016
Data Conversion Operator
US Postal Service
07.1996 - 04.1998
Massage Therapy -
Body Wisdom Massage School
High School Diploma -
Hoover High School
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