Ethel V Rodriguez
Redlands,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Branch Service Representative III
Arrowhead Credit Union
San Bernardino, CA
02.2020 - Current
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Protected branch assets through security monitoring and effective assessment techniques at each customer contact point.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Efficiently process all Auto loans, Personal loans, Credit card applications, Lease Buyouts etc.
- Trained new personnel regarding company operations, policies and services.
- Maintain a positive work environment with my team members and make sure they always feel welcomed to ask for my assistance.
Barista Shift Lead
Seasons Gifts And Coffee
San Bernardino, CA
07.2018 - 02.2020
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Front Lane Shift Lead
Target
San Bernardino, CA
02.2016 - 06.2018
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
High School Diploma -
Cajon High School
San Bernardino, CA05.2015
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Branch Service Representative III
Arrowhead Credit Union
02.2020 - Current
Barista Shift Lead
Seasons Gifts And Coffee
07.2018 - 02.2020
Front Lane Shift Lead
Target
02.2016 - 06.2018
High School Diploma -
Cajon High School
Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Credentialing Audits
- Calm and Professional Under Pressure
- Active Listening
- Processing Loan Applications
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Understanding Customer Needs
- Financial Transactions
- Policy and Procedure Adherence
- Courteous with Strong Service Mindset
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