I am a college student who has been working part-time while getting through college. I have spent a lot of my time in sales and customer service. I have good people skills and can communicate well with others. My ultimate goal is to get a law degree after earning my bachelors degree in psychology. Customer service prepares me for public speaking and allows me to help people. Two things that go with my degrees.
I worked in the clothing apparel section of Walmart. My job was to make the whole section look good and put the clothing in an order that people could shop more easily. In the early mornings I would take plastic wrapped bags of clothing out of delivered boxes and take the clothes out of there and hang them on racks and fold them onto tables. During the day I would focus on folding clothes and stacking them neatly so that the section looked clean and good. I spent a lot of time folding shirts, sweaters, and pants in the infants section and cleaning up there. I also folded shirts and pants in the men's section, women's section, boy's section, and girl's section. I would go through the hangers in each apparel section and make sure the clothes were in order from size small to large. When dealing with the fitting room I would take a cart of items that were returned or given back and put them away. I would sort them out between mens apparel, women's, boy's, girl's, and infant's apparel. Then I would fold each item and put it back in its place.
At Starbucks I was a barista. My job was to make drinks like lattes, cappuccinos, and coffee. I was trained in the beginning to make the drinks. I was taught to put espressos from espresso machines into cups and steam cold 2% milk to add to it. I was taught to pour the espresso quickly and to steam the milk hot. If the customer wanted flavor I would put a flavored syrup, such as vanilla, caramel, or mocha, into the cup before pouring the espresso or the milk in. This would create a hot new coffee beverage like the vanilla latte or mocha. Another job I had was to work at the cash registers. When there was a line I would listen to the first customers order and put it into to cash register computer. I would ask them what size did they want for their drink and give them the options between a tall, grande, and vente. I would then write on the cup in permanent marker in a starbucks barista code what the customer wanted to drink and pass it on to the bar where the drinks were made. I would tell them the price and take their money to put in the register and give them change. If they were paying with a card I would press the card button so that they could use the card reader to pay with their card. I would also pour plain coffee, medium roast or dark roast, for people who requested it. I would also prepare the coffee by grinding a bunch of coffee beans into powder and putting them in a paper strainer to be put in the coffee brewing machine. If I was in the pastry section I would put ordered pastries neatly into pastry bags and hand them off to be given to customers. I would also work the ovens and heat up any sandwiches and breads anyone wanted to heat.
I would greet every customer at the door and tell them our promotions and sells. My job was to be what they called a jean expert in the women's section and I would sell jeans. They sold many jeans and plenty of tops to go with it. They sold skinny jeans, straight leg jeans, boot-cut jeans, flare jeans, and boyfriend jeans. I would introduce customers to the types of jeans we had in the store and show them what they looked like. I would ask the customer what their size was and I would also grab it out of the shelves for them. I would hand it to them or I would send it to the fitting rooms where they could try it on. If their size was not available on the floor I would then use a walkie talkie to ask if a fellow associate could bring their size out from the stock room. I would fold jeans and put them away in our jeans wall where all the jeans were beautifully stacked. I would also fold sweaters and shirts that were on the table and reorganize them if they got messed up by customers. Conjoined to the side of this store was another store called Aerie, also owned by American Eagle, where they sold women's underwear. I worked in Aerie half of my time at American Eagle and became what they called a Bra Expert. I would use measuring tape to fit women into bras and help them find the style they wanted. I would also organize the underwear tables and make sure everything was neat and in order. If someone could not find their size I would find it in the back stock room and bring it out to them. I was also trained as a cashier here. I would take all the clothes the customer wanted to buy and scan them one by one into the register computer and make sure that every item was entered properly. I would then tell the customer their total and ask if they wanted to pay with cash or a card. If they paid with cash I would count how much they gave me and put it into the register if it was enough and give them change if they needed it. If it was a card I would press the credit card option so that they could pay with a card. Then I would bag their clothes. Then I would hand them their receipt or put it in the bag.
Organizing
Strategy
Communication