Ethel Trammell
Far Rockaway
Summary
Accomplished professional with extensive experience at NYCHA, excelling in emergency response and damage assessment. Proven ability to lead teams and enhance operational efficiency. Skilled in equipment maintenance and adept at problem-solving under pressure. Successfully coordinated multi-departmental efforts, improving response times by 20%. Recognized for strong communication and leadership skills in high-stakes environments.
Overview
24
24
years of professional experience
Work History
Maintenance Worker
New York City Housing Authority (NYCHA)
New York City
02.2025 - Current
- Company Overview: Emergency Management Service Department, New York City, New York
- Arrives first on scene to inspect and assess damages based on emergency calls and summon specialty services for repairs
- Drive to various housing locations
- Communicate with dispatchers and home base for locations and work prioritization
- Utilize various tools to provide high quality service for NYCHA residents in different boroughs
- Coordinates with on-site supervisors to assess damages of housing structures
- Assist plumbers and electricians with replacement of defective parts and reinforce wires
- Unblock pipes, sinks, toilets as well as replace and repair broken pipes
- Board up windows and eliminate residual water on floor in the event of house fires
- Emergency Management Service Department, New York City, New York
Emergency Service Aide
New York City Housing Authority (NYCHA)
09.2019 - 02.2025
- Assist maintenance workers in all phases of the job, cleaning up after fires and floods, shutting down elevators.
- Assist in lock outs/ lock ins, securing doors. Toilet bowel, sink and tub stoppages.
- Assist maintenance worker as directed with stair climber, maintain and carry tools.
- Operate vehicle in all five boroughs.
City Service Aide
New York City Housing Authority (NYCHA)
03.2016 - 09.2019
- Responsible for operating city diesel trucks, throughout the five boroughs.
- Dispensing diesel fuel into light towers, to keep tower lights operating for public safety.
- Relocating and positioning light towers.
- Logging light tower hours and vehicle mileage.
- Documenting vehicle surveys.
Office/Cash Lead Office Manager
Kmart
Rosedale
07.2002 - 07.2015
- Managed, trained and assigned daily responsibilities to a staff of three part-time employees.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicated with customers, employees, and other individuals answering questions, disseminate or explain information, take orders, and address complaints; investigated fraudulent charge cards purchases.
- Opened, sorted and routed incoming mail, prepared outgoing mail.
Screener
Virgin Airlines
JFK Airport
08.2001 - 09.2002
- Inspected carry-on items using x-ray viewing equipment, to determine whether items contained objects that warrant further investigation.
- Searched carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
- Tested baggage for explosive materials, using equipment such as explosive detection machines or chemical swab systems.
- Provided security on the aircraft; ensured no items were left on the aircraft after customers exited.
- Performed pat-down or hand-held wand searches of passengers who have triggered machine alarms, who are unable to pass through metal detectors, or who have been randomly identified for such searches.
Skills
- Equipment maintenance
- Emergency response
- Plumbing repair
- Electrical troubleshooting
- Damage assessment
- Vehicle operation
References
Available upon request
Timeline
Maintenance Worker
New York City Housing Authority (NYCHA)
02.2025 - Current
Emergency Service Aide
New York City Housing Authority (NYCHA)
09.2019 - 02.2025
City Service Aide
New York City Housing Authority (NYCHA)
03.2016 - 09.2019
Office/Cash Lead Office Manager
Kmart
07.2002 - 07.2015
Screener
Virgin Airlines
08.2001 - 09.2002
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