Ethel Woodard
Water Valley,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Patient Experience Coordinator
Athletico Physical Therapy
Oxford, MS
02.2022 - Current
- Evaluated current policies and procedures related to providing exceptional customer service experiences.
- Provided guidance and support to front-line staff in responding to challenging situations involving patients or their families.
- Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone and via email.
Front Desk Receptionist
North Mississippi Foot Specialists
Oxford, MS
02.2020 - 11.2021
- Ensured professional greetings were extended to patients in person and via phone
- Providing prompt assistance and referrals for inquiries and challenges
- Streamlined scheduling to improve provider efficiency and enhance patient satisfaction
- Enhanced patient experience by proactively addressing concerns and supplying informative responses
- Enhanced availability of treatment info by consistently updating and retrieving patient records
- Ensured accuracy of financial records and prompt collection of patient charges while efficiently handling third-party claims
- Efficiently managed office inventory and equipment needs by anticipating supply requirements and expediting orders.
Scheduling Coordinator
North MS Foot Specialist
Oxford, MS
11.2018 - 01.2019
- Implemented streamlined scheduling processes for assigned physicians based on provider rotations, preferences, and available slots
- Maintained up-to-date records of patient demographics through careful verification and regular updates
- Performed daily rescheduling and cancellations of patient appointments with accuracy in compliance with request.
- Performed thorough insurance verification and accurately inputted references from several physician offices.
- Interviewed individuals to complete documents, case histories or forms.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Business Development Manager
CANNON MOTORS OF MS
03.2016 - 10.2018
- Engaged in networking opportunities at various industry events and conferences
- Built and evolved international programs for partner acquisition and growth.
- Collaborated with sales team to expand business development efforts, contributing to annual profit plan and assisting with its implementation and execution while tracking outcomes
- Cultivated and maintained positive rapport with both internal team members and clients
- Recognized and capitalized on prospects for growth in the business
- Discovered untapped potential in promotions, ancillary offerings, and alternative distribution methods resulting in increased sales
- Provided comprehensive reports on the success of implemented strategies
- Aided Sales team in crafting comprehensive proposals aligning with client needs, concerns, and objectives
- Contributed to the formulation of an all-encompassing plan for business growth in coordination with the senior sales team.
- Partnered with territory managers and account executives in devising tailored lists, call plans, and effective messaging to maximize potential for securing new business.
- Partnered with Sales Managers and Marketing in executing projects aimed at improving the overall effectiveness of the sales team.
- Efficiently devised strategies to garner interest from key stakeholders through fast-paced research
- Managed consistent recording of activities within the CRM/VinSolutions platform for effective monitoring
Education
Associate in Medical Office Management/Administration -
Strayer University
12.2022
Associate in Medical Office Administration -
UNIVERSITY OF PHOENIX
12.2020
Skills
- Leadership Qualities
- Resolving Problems
- Knowledge of Community Services and Programs
- Caring and Empathetic
- Evaluating Quality of Care
- Explaining Policy and Procedures
- Database Search and Data Entry Skills
- Patient Rapport
- Analytical Thinking
- Insurance terminology
- Follow-Up Procedures
- Eligibility Determination
- Customer Service
- Electronic Medical Records
- File Management
- Confidentiality handling
- Office Organization
- Office Administration
- Administrative Support
- Supply Management
- Appointment confirmation
- Marketing
- Contract Management
- Business Administration
- Workforce Management
- Staff Development
- Staff Management
- Schedule Preparation
- Complex Problem-Solving
- Time Management
References
References available upon request.
Timeline
Patient Experience Coordinator
Athletico Physical Therapy
02.2022 - Current
Front Desk Receptionist
North Mississippi Foot Specialists
02.2020 - 11.2021
Scheduling Coordinator
North MS Foot Specialist
11.2018 - 01.2019
Business Development Manager
CANNON MOTORS OF MS
03.2016 - 10.2018
Associate in Medical Office Management/Administration -
Strayer University
Associate in Medical Office Administration -
UNIVERSITY OF PHOENIX
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