Ethel Young
Stone Mountain,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Live-Out Nanny
Ask Jacque LLC
03.2021 - 10.2024
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
- Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
- Light house keeping
- Transported children safely to school events, doctor appointments, extracurricular activities using proper car seat protocols.
Customer Service Representative
Chime Solutions
01.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
General Manager
Taco Bell
01.2014 - 01.2021
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Manager
Dollar Tree
09.2009 - 01.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
DuSable High School
Chicago, IL05-2000
Skills
- Meal preparation
- Activity planning
- Outdoor activities
- Arts and crafts
- First aid certified
- Housekeeping
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relationship management
- Employee scheduling
- Staff training and development
- Administrative skills
- Labor cost controls
- Customer retention
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Complaint resolution
- Payment processing
Timeline
Live-Out Nanny
Ask Jacque LLC
03.2021 - 10.2024
Customer Service Representative
Chime Solutions
01.2021 - 02.2023
General Manager
Taco Bell
01.2014 - 01.2021
Manager
Dollar Tree
09.2009 - 01.2014
High School Diploma -
DuSable High School
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