Summary
Overview
Work History
Education
Skills
Accomplishments
Current Application
Timeline
Generic

Ethel L Gilley

Hammond,Indiana

Summary

Professional with over twenty years of experience in Maintenance and Operations scheduling and planning. Demonstrated ability to enhance efficiency and drive positive outcomes through effective team management and problem-solving skills. Proficient in Excel and Word, with a strong background in supporting training activities and optimizing dispatch operations. Recognized for improving customer satisfaction and maintaining on-time performance through strategic route planning and scheduling.

Overview

31
31
years of professional experience

Work History

Dispatcher/Scheduling

BP
Hammond, USA
04.2022 - Current
  • Oncall 24/7, canvassing over for BP needs of the business
  • Process work timesheets and verify worksheet produce by supervisor and/driver
  • Track absences and enter into data log
  • Have working knowledge of wet and dry vacuum truck, high pressure water blasting equipment, and pressure trucks
  • Verify that all account have all necessary components of labor and labor type
  • Verified equipment and related material types

Scheduling Analysts

BP Whiting Refinery
Whiting, USA
04.1996 - 06.2021
  • Delivered production schedules to USW (United Steel Workers) employees
  • Resolved complaints and eliminated delays by collaborating with USW employees and Company updating strategies
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Monitored day-to-day activities of Scheduling department, noting areas needing improvement and implementing plans for correction
  • Process yearly vacation solicitation for equal distribution of vacation entitlement in a timely manner, maintaining employee benefits and keep quotas
  • Scheduled overtime for high volume department and performed overtime callout's
  • Canvass USW employees and managed multiple projects simultaneously using organizational and analytical skills; provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Excel database
  • Worked weekday oncall and weekend oncall

Maintenance Clerk

Amoco Oil Company
Whiting, USA
12.1993 - 04.1996
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters
  • Prepared reports compiled from scratched and create into a professional usage, assisted on special projects, such as organizing and maintain TAR library diagram and miscellaneous materials associate with each turnaround assignments, by time-table
  • Performed overtime callout's and canvass USW employees, managed multiple projects simultaneously using organizational and analytical skills; provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Excel database

Education

Project Management Certification -

Keller Graduate School
Chicago, IL
05.2025

Human Resources Information Systems Certification -

Keller Graduate School of Management
Tinley Park, IL
04.2022

MBA - Business Administration/General Supervison

Keller Graduate School of Management
Merrillville, Indiana
06.2013

Bachelor of Science - Computer Information Systems

Calumet College of St. Joseph
Whiting, Indiana
06.1989

Skills

  • Business development
  • Data gathering
  • Documentation
  • Application implementation
  • Multi-tasking
  • Data management
  • Decision-making
  • Time management
  • Positive attitude
  • Punctuality
  • Payroll process
  • Verification
  • Workforce system
  • SAP
  • WorkDay
  • Employee training
  • Material development
  • Program development
  • Project management
  • Data analysis
  • Scheduling software
  • Regulatory compliance
  • Conflict resolution
  • Process improvement
  • Team collaboration
  • Effective communication
  • Safety procedures
  • Customer service
  • Relationship building
  • Interpersonal communication
  • Multitasking
  • Service coordination
  • Analytical thinking
  • Equipment monitoring
  • Route coordination
  • Customer relationship management
  • Mentoring and coaching
  • Training new hires
  • Improving operations
  • Multitasking and organization
  • Information gathering
  • Closing tickets
  • Continuous improvement
  • Relay work orders
  • Teamwork
  • Calendar and scheduling software
  • Database management
  • Dispatch recordkeeping
  • Radio communication
  • Delivery procedures
  • Professionalism
  • Schedule work crews
  • Driver communication
  • Follow-up procedures
  • Dispatching procedures
  • Delegating work
  • Dispatch coordination
  • Work crew dispatching
  • Workflow prioritization
  • Team work scheduling

Accomplishments

  • Trained co-worker and other new employees for job ready assignments.
  • Created highly effective new form that significantly impacted efficiency and improved operations.
  • Recognized outstanding performance and team contributions.
  • Consistently maintained high customer respect and satisfaction ratings.

Current Application

  • Microsoft Project Professional 2019
  • Word
  • Excel
  • Power Point
  • Outlook
  • Kronos
  • Scheduling Tools (Workforce Scheduler, Strategic Workforce Scheduler, Smartstaff Scheduler, Work Day System, WIN Track Application, and SAP)

Timeline

Dispatcher/Scheduling

BP
04.2022 - Current

Scheduling Analysts

BP Whiting Refinery
04.1996 - 06.2021

Maintenance Clerk

Amoco Oil Company
12.1993 - 04.1996

Project Management Certification -

Keller Graduate School

Human Resources Information Systems Certification -

Keller Graduate School of Management

MBA - Business Administration/General Supervison

Keller Graduate School of Management

Bachelor of Science - Computer Information Systems

Calumet College of St. Joseph

Similar Profiles

CREATE PROFILE
Ethel L Gilley