ETHELLE CASTANEDA
Chula Vista,CA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
14
14
years of professional experience
Work History
HR Specialist/Supervisor
Brightstar Care
El cajon
06.2023 - Current
- Work with the Franchise Owner and/or Branch Manager on recruiting planning meetings.
- Assist in the creation of job descriptions.
- Efficiently and effectively fill open positions.
- Conduct regular follow-up with management to determine the effectiveness of business plans and implementation.
- Communicate with employees and field staff regularly to establish rapport, gauge morale, and navigation of resources.
- Attend local professional meetings and membership development meetings.
- Give presentations, attend group meetings, and increase awareness of the company.
- Participated in ongoing training, compliance activities and New employee onboarding process.
- Provided technical support for customers in resolving complex issues.
- Defined team directions and provided guidance to members.
- Coordinated with other departments to ensure efficient workflow processes.
- Performing reference and background checks for potential employees.
- Client/Patient non-clinical Assessments
Patient Service Specialist
Scripps Mercy Hospital Chula Vista
Chula Vista
08.2015 - 09.2021
- Interaction with patients, payers, and providers to get data required for precise registration, such as choosing the right MRN, obtaining referrals or authorization, collecting payments at the point of service, gathering paperwork, and handling arrivals and check-ins.
- client billing and payment inquiries as necessary, as well as receiving and forwarding messages within the department.
- Ensuring that all necessary forms are provided, signed, and witnessed at the time of the patient visit; successfully overseeing the patient check-in and check-out process from beginning to end; verifying identity; collecting any patient responsibilities; accurately preparing end of day reporting or payment reconciliation as needed; and verifying coverage, including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage.
- Assisting patients who qualify for HPE, discussing different payment methods, including details on financial aid, and giving estimations of costs.
- Rearranging and scheduling patient visits with accuracy. Effective scheduling encompasses various aspects such as demonstrating expertise in appointment setting protocols, maintaining precise records and message routing, adhering to practice guidelines when scheduling and verifying appointments, registering relevant insurance.
- Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
- Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Supervisor
Dr. Kent Karras DC
San Diego
03.2010 - 09.2015
- Delegated daily tasks to team members to optimize group productivity
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Arrange meeting and appointments with clients and patients.
- Workers' compensation reports and liens, Auto accidents and insurance reports.
- Assisted with billing ledgers and outstanding balances
- Scheduling and maintaining good and productive customer service.
- Provided guidance and direction to employees regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided ongoing training to address staff needs.
Education
Bachelor - Psychology with an emphasis in Industrial and Organizational Psychology
San Diego State University
05.2023
Associate - Psychology
Southwestern College
12.2019
Associate - Social and Behavioral Science
Southwestern College
12.2019
Skills
- Strategic Planning
- Microsoft/Excel/powerpoint/Dropbox/EPIC
- Data distributions and Analytics
- Hypothesis testing/Statistics
- Strong communication and interpersonal skills
- Multitask
- Training, development, and project planning
- Business development understanding
- Flexible
- Able to adapt, prioritize and meet deadlines
- Documentation Management
- Self Motivation
- Disaster Recovery Planning
- Decision-Making
- Process Analysis
- Data Analysis
- Attention to Detail
- Experience in Leadership
Languages
English
Professional
Spanish
Professional
Timeline
HR Specialist/Supervisor
Brightstar Care
06.2023 - Current
Patient Service Specialist
Scripps Mercy Hospital Chula Vista
08.2015 - 09.2021
Supervisor
Dr. Kent Karras DC
03.2010 - 09.2015
Bachelor - Psychology with an emphasis in Industrial and Organizational Psychology
San Diego State University
Associate - Psychology
Southwestern College
Associate - Social and Behavioral Science
Southwestern College
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