Ethel Natalie Kambani
PUBLIC ADMINISTRATION
Harare,Zimbabwe
Summary
Dynamic HR Assistant with proven expertise in HRIS database management and exceptional customer service skills, honed at Zb Life Assurance. Excelled in enhancing customer satisfaction and streamlining office operations, significantly improving workflow efficiency. Adept at fostering interdepartmental communication and building positive client relationships, showcasing a blend of technical proficiency and interpersonal acumen.
Overview
1
1
year of professional experience
Work History
HR Assistant
Zb Life Assurance
36b6th Street Robert Mugabe Way Gweru
07.2023 - 08.2024
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Maintained Type office equipment and placed orders for materials in short supply to manage office supply inventory.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
- Facilitated communication between departments by acting as a liaison for interdepartmental requests and updates.
- Arranged conference rooms and facilities to prepare for meetings.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
Education
Bsc Politics And Public Administration - Public Administration
Great Zimbabwe University
Masvingo10.2021
Ministry of ICTPS
Harare03.2019
Skills
Open enrollment coordination
HRIS database management
Meeting preparation
Human resources records
Effective planning
Computer literacy
Mail handling
Office administration
Team Player
Timeline
HR Assistant
Zb Life Assurance
07.2023 - 08.2024
Bsc Politics And Public Administration - Public Administration
Great Zimbabwe University
Ministry of ICTPS