Ethelried Forskin

● Prospecting and qualifying leads within assigned territory via phone, door knocking or prem visits.
● Understanding the communication and technology needs of small and mid-sized business customers.
● Developing new accounts and growing existing accounts while establishing long-term relationships with customers
● Utilizing consultative selling skills to identify key trends, uncover customer needs and leverage industry knowledge and applications to find and close sales opportunities.
● Developing responses for Request for Proposals and presenting products and services that can benefit customers.
● Designing strategic initiatives to grow and retain the revenue stream of assigned complex accounts and ensure customer satisfaction.

• Enhanced sales strategies by providing comprehensive coaching to sales teams.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Managed and motivated employees to be productive and engaged in work.
• Cross-trained existing employees to maximize team agility and performance.

• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
• Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
• Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
• Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
• Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
• Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Emphasized product specifications to meet customer needs.
• Assisted call-in customers with questions and orders.
• Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
• Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
• Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
• Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
• Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.