Ethelyn Gapasin
Tracy,CA
Summary
Diligent retail professional with expertise in multitasking, organizational efficiency, and time management. Proven track record in driving revenue through effective promotion strategies and enhancing customer loyalty by delivering exceptional service. Adept at inventory management and accurate cash handling, ensuring seamless transaction processes in fast-paced environments. Strong communication skills and problem-solving abilities foster adaptability to meet diverse customer needs and support team dynamics.
Overview
22
22
years of professional experience
Work History
Cashier
Safeway
Fremont, CA
09.2007 - Current
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed day-to-day duties accurately and efficiently.
Barista/Food Service Clerk
Ca- One Company/ HMSHost Starbucks/Auntie Anne's
Oakland , CA
05.2003 - 05.2015
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Managed cash register and processed transactions with accuracy and integrity.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Certificate of Technical Studies - Pharmacy Technician Preparation Course
Fremont Adult & Continuing Education (FACE)
Caleveras Ave, Fremont, CA06-2024
Certificate of Technical Studies - Sterile Processing Technician
American Health Education
Amador Plaza Rd, Dublin, CA01-2008
Bachelor of Science - Banking And Finance
Saint Louis College
La Union, Philippines03-1993
Skills
- Drawer balancing
- Product restocking
- Returns processing
- ID verification
- Cash register systems
- Report preparation
- Cash handling expertise
- Customer service
- Attention to detail
- Data entry
- Basic Computer Skill
- Basic Math
- Professionalism and courtesy
Timeline
Cashier
Safeway
09.2007 - Current
Barista/Food Service Clerk
Ca- One Company/ HMSHost Starbucks/Auntie Anne's
05.2003 - 05.2015
Certificate of Technical Studies - Pharmacy Technician Preparation Course
Fremont Adult & Continuing Education (FACE)
Certificate of Technical Studies - Sterile Processing Technician
American Health Education
Bachelor of Science - Banking And Finance
Saint Louis College
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