Etherlyn Rosario
Bronx,NY
Summary
Dedicated and excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Robert Half
12.2023 - Current
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Corresponded with clients through email or telephone.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Welcomed customers with friendly greetings, answered general questions, gathered nature of visit, and directed to specific offices.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Receptionist
Physical Medicine & Rehabilitation
06.2022 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assisted with medical coding and billing tasks.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Associate
T- Mobile
11.2021 - 05.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volunteer Computer Department
Saint Raymond High School
03.2019 - 09.2019
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Edited and proofread documents for accuracy and completeness.
- Improved office efficiency by streamlining filing systems and organizing document storage.
Sales Associate
Old Navy, Gap
06.2017 - 01.2018
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Jacqueline Kennedy Onassis
Manhattan, NY06.2019
Skills
- Strong Communication skills
- Leadership skills
- Organizational skills
- Multitasking skills
- Initiative and problem-solving abilities
- Proficient in Microsoft Word, Excel, and PowerPoint
- Excellent working under pressure
- Attention to Detail
- Multi-Line Phone Systems
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Robert Half
12.2023 - Current
Receptionist
Physical Medicine & Rehabilitation
06.2022 - 05.2023
Customer Service Associate
T- Mobile
11.2021 - 05.2022
Volunteer Computer Department
Saint Raymond High School
03.2019 - 09.2019
Sales Associate
Old Navy, Gap
06.2017 - 01.2018
High School Diploma -
Jacqueline Kennedy Onassis
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